Chinese Palace Group is looking for an experienced and results-driven Area Manager – Quick Service Restaurants to oversee the operations and performance of multiple QSR stores across different brands.

The successful candidate will be responsible for driving operational excellence, sales and profitability, guest experience, people development, and brand standards across their assigned portfolio of restaurants.

This role requires a hands-on leader who can manage multiple locations, adapt to different brand concepts, and work closely with Store Managers and senior management to achieve business objectives.

Key Responsibilities

Multi-Store & Multi-Brand Operations

Oversee the day-to-day operations and performance of multiple QSR locations across different brands.
Ensure consistent implementation of company policies, operational procedures, and brand standards across all assigned stores.
Conduct regular store visits and operational reviews to identify gaps and implement corrective actions.
Ensure restaurants maintain high standards of food quality, service, cleanliness, safety, and overall guest experience.
Work closely with Store Managers to ensure smooth and efficient restaurant operations.
Support new store openings, operational transitions, and business improvement initiatives when required.

Sales & Commercial Performance

Take ownership of the sales and commercial performance of the assigned stores.
Analyze sales trends, store performance, customer traffic, average transaction value, and other key business indicators.
Develop and implement action plans to achieve sales, profitability, and operational targets.
Identify opportunities to increase revenue, improve productivity, and optimize store performance.
Monitor promotional and marketing initiatives and ensure effective execution at store level.

P&L & Cost Management

Monitor store-level P&L performance and ensure effective control of operational costs.
Manage and optimize labor, food, packaging, utilities, and other controllable expenses.
Identify cost-saving opportunities without compromising product quality or guest experience.
Review store financial performance and provide regular updates and recommendations to senior management.

People Leadership & Development

Lead, coach, and develop Store Managers and restaurant leadership teams.
Establish clear performance expectations and hold managers accountable for achieving business and operational targets.
Identify high-potential employees and support succession planning and career development.
Ensure effective manpower planning and deployment across stores.
Promote a culture of accountability, teamwork, service excellence, and continuous improvement.
Support Talent Acquisition and HR teams with recruitment, workforce planning, and employee-related matters.

Guest Experience

Ensure consistently high service standards across all assigned locations.
Monitor customer feedback, complaints, and satisfaction levels and ensure timely resolution.
Drive initiatives that improve customer experience, service speed, product quality, and overall store standards.

Compliance & Standards

Ensure all stores comply with company policies, food safety requirements, health and safety regulations, and UAE legal requirements.
Conduct regular operational audits and ensure corrective actions are implemented within agreed timelines.
Ensure proper inventory management, stock control, cash handling, and loss prevention procedures.

Reporting & Performance Management

Monitor and report on store KPIs, including sales, profitability, labor cost, food cost, customer satisfaction, productivity, and operational compliance.
Prepare regular performance reports and business reviews for senior management.
Use operational and financial data to identify trends, challenges, and opportunities across the portfolio.
Benchmark store performance and share best practices across brands and locations.

Requirements

7+ years of experience in restaurant operations, preferably within QSR or high-volume F&B environments.
Minimum 3 years of experience in an Area Manager, Multi-Unit Manager, Operations Manager, or similar leadership position.
Proven experience managing multiple restaurants simultaneously.
Experience managing multiple brands or restaurant concepts is highly preferred.
Strong understanding of QSR operations, commercial performance, and customer experience.
Demonstrated experience managing P&L, budgets, labor costs, food costs, and operational KPIs.
Strong leadership and people-management skills with the ability to develop Store Managers and large multicultural teams.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced, multi-site environment and travel between locations as required.
UAE/GCC F&B experience is preferred.

Work Location: In person

Let Employers Find YouUpload Your Resume