Restaurant Area Manager jobs

Job Summary

The Area Manager is responsible for overseeing the operations, performance, and profitability of all company-owned coffee shop outlets. The role ensures consistent customer experience, product quality, operational excellence, and team performance across the existing four (4) outlets while supporting the company's expansion and growth plans.

Key Responsibilities

• Manage the daily operations of all assigned coffee shop outlets.
• Ensure consistent execution of company SOPs, recipes, service standards, and brand guidelines.
• Drive sales, profitability, and operational efficiency across all locations.
• Conduct regular store visits, audits, and performance reviews.
• Coach, mentor, and develop Store Managers and outlet teams to achieve operational excellence.
• Monitor food and beverage quality, customer service, cleanliness, and hygiene standards.
• Ensure compliance with food safety regulations, HACCP standards, and municipality requirements.
• Oversee inventory management, ordering, stock control, and wastage reduction.
• Analyze sales reports, labour costs, and operational KPIs, and implement action plans for continuous improvement.
• Resolve customer concerns and ensure a consistently high-quality guest experience.
• Coordinate with HR on recruitment, onboarding, training, scheduling, and employee performance management.
• Work closely with the Marketing and Social Media teams to execute promotions, seasonal campaigns, and new product launches.
• Support the successful opening of new outlets, including pre-opening planning, recruitment, training, and operational setup.
• Other Task Assigned by Line Manager
• Ensure compliance with company policies and UAE Labour Law.

Qualifications & Experience

• Bachelor's degree in Hospitality, Business Administration, or a related field (preferred).
• Minimum 5 years of experience in coffee shop, café, or F&B operations, including at least 2 years managing multiple outlets.
• Strong leadership, coaching, and people management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Good commercial awareness with the ability to analyze sales and financial performance.
• Proficient in POS systems, inventory management, and Microsoft Office.
• Valid UAE Driving Licence is preferred.

Key Performance Indicators (KPIs)

• Sales and revenue growth
• Outlet profitability
• Customer satisfaction and service standards
• Audit and SOP compliance
• Product quality and consistency
• Food cost and wastage control
• Labour productivity
• Team engagement and retention
• Successful execution of new store openings

Working Conditions

• Frequent travel between outlets in Dubai and Sharjah.
• Flexible working hours, including weekends and public holidays, based on operational requirements.
• Availability to support new store openings, promotions, and special events as required.

Pay: Up to AED11,000.00 per month

Work Location: In person