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Candidate for a Leading Law Firm in Dubai

Position: Customer Legal Support

Compensation: Fixed Salary + Bonus + Commission
Average Total Monthly Earnings: Up to approximately AED 6,000, depending on performance and commission

Work Schedule: 5 days per week, 48 hours total
Weekly Days Off: Saturday and Sunday
Location: Diera, Dubai

Requirements

• The employee must speak English.
• The employee must speak at least one of the following languages: Hindi, Persian, Russian, or Spanish.
• Candidates who speak Persian, English, and Russian, or more than one of the required languages, will have an advantage.
• Qualification: Diploma or Bachelor's degree.
• Experience: Minimum 1 month of UAE experience.
• Residence: Dubai.
• Previous legal, customer service, sales, telemarketing, or similar experience will be an advantage.

Nature of the Job

The successful candidate will be responsible for:

• Performing Legal Assistant and Customer Support duties using the information and data provided by the Company.
• Communicating with clients and potential clients, preferably by telephone.
• Successfully meeting assigned client and performance targets.
• Providing excellent customer service and maintaining professional communication.
• Demonstrating excellent communication and presentation skills.
• Communicating effectively with people from different backgrounds and nationalities, including other communities, both men and women.
• Handling client inquiries professionally and patiently.
• Negotiating and communicating effectively with clients.
• Following up with clients and maintaining persistence until the required result is achieved.
• Supporting the Marketing and Legal Teams.
• Following management instructions and Company procedures accurately.
• Maintaining professional standards in all communications with clients and colleagues.

Salary and Training Period

The position includes a two-month training and assessment period.

First Month

During the first month, the candidate will receive a fixed payment of AED 2,000.

The first month will be used to assess the candidate's:

• Ability to follow management instructions.
• Punctuality and commitment to working hours.
• Compliance with Company rules and procedures.
• Ability to perform assigned responsibilities.
• Communication and customer-service skills.
• Willingness to learn and improve.
• Professional attitude and genuine interest in the position.

Second Month

At the end of the first month, management will review the candidate's performance and suitability for the position.

If management confirms the candidate for the second month:

• The fixed salary will be AED 3,000 per month.
• The additional AED 1,000 relating to the first month may be paid during the second month upon confirmation, subject to management approval and applicable Company policy.
• Commission, where applicable, will be paid according to the Company's commission structure, policies, and performance requirements.

The overall earning potential, including salary, bonus, and commission, may reach an average of approximately AED 6,000 per month, depending on individual performance and applicable commission.

Employment Benefits

• Working hours in accordance with applicable UAE Labour Law.
• 48 working hours per week, subject to applicable UAE Labour Law and Company working arrangements.
• Two weekly days off: Saturday and Sunday.
• Annual leave and other statutory employment benefits in accordance with UAE Labour Law.
• Salary and other employment entitlements in accordance with applicable UAE Labour Law.
• Medical insurance in accordance with Company policy and applicable UAE requirements.
• Performance-based bonuses and commissions, where applicable, are subject to the Company's policies and performance criteria.

Our Culture

We are committed to protecting and respecting the rights of our employees and providing all benefits required under UAE Labour Law.

At the same time, we expect every team member to respect the Company's policies, maintain the highest standards of professionalism, and perform their responsibilities with integrity, accountability, discipline, and dedication.

We believe that the success of our employees contributes directly to the success of the Company. Therefore, we are prepared to invest our time and resources in training and developing the right candidates.

Company Expectations

At our firm, we are looking for professionals who are genuinely committed to building a long-term legal career.

We will provide comprehensive training in:

• Our legal systems and workflows.
• Court portals and procedures.
• Internal Company procedures.
• Client communication.
• Legal-support processes.
• Customer-service and follow-up methods.

You will receive the knowledge and practical experience necessary to perform your role successfully.

However, we expect every team member to come with the right attitude. Professionalism, honesty, respect, discipline, willingness to learn, and a positive work ethic are essential qualities.

We Are Looking for Candidates Who

• Are committed to working full-time and continuously developing their skills.
• Follow instructions accurately and professionally.
• Are reliable, responsible, and punctual.
• Communicate respectfully with colleagues, management, and clients.
• Take ownership of their work and meet deadlines.
• Work effectively as part of a professional team.
• Are willing to receive training and constructive feedback.
• Are motivated by achieving results and meeting targets.
• Are interested in developing a long-term career within the legal sector.

This Position Is Not Suitable for Candidates Who

• Frequently arrive late or are absent without a valid reason.
• Regularly request unnecessary leave or early departures.
• Take excessive breaks or avoid assigned responsibilities.
• Ignore emails, telephone calls, or reasonable instructions from supervisors.
• Create unnecessary conflict, gossip, or workplace drama.
• Use inappropriate or disrespectful language toward colleagues, management, or clients.
• Are unwilling to learn, improve, or accept constructive feedback.
• Are not committed to working according to Company policies and procedures.

Working Schedule and Public Holidays

The Company follows the applicable UAE working calendar and official UAE public holidays, subject to applicable UAE Labour Law and Company policy.

The employee is expected to comply with the Company's approved working schedule regardless of the employee's nationality or country of origin.

Where remote work is required by the Company, the employee must have:

• A reliable high-speed internet connection.
• A good-quality laptop capable of handling daily legal work, communication, and online meetings.
• A quiet and professional workspace suitable for legal and customer-support work.
• The ability to remain available and responsive during approved working hours.

Remote work is subject to Company approval and does not change the employee's obligations regarding working hours, performance, confidentiality, or Company procedures.

Apply Now

If you are disciplined, professional, eager to learn, committed to excellence, comfortable communicating with clients, and ready to build a long-term career with a professional legal team, we would be pleased to receive your application and proceed with the next stage of the recruitment process.

Pay: AED3,000.00 - AED6,500.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)

Experience:

• Dubai: 1 year (Preferred)

Language:

• English (Required)
• Hindi or Parsh or Russion or Espanish (Required)

Location:

• Dubai (Preferred)

Work Location: In person