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    • You will be required to provide technical solutions to Corporate clients about Desktop, Networking (LAN, WAN, VPN, Wifi and Internet), and Cyber Security.
    • View all Integral Connection t/as Network Overdrive jobs - Dubai jobs - IT Support jobs in Dubai
    • Salary Search: IT Service Desk Technician salaries in Dubai
    • This is a varied, hands-on position involving general IT support, computer and network setup, audiovisual equipment, troubleshooting and direct technical…
    • Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.
    • Monitor system performance, network connectivity, and critical IT services to proactively identify potential issues.
    • Manage network servers and technology tools.
    • We are looking for a System Administrator to maintain, upgrade and manage Microsoft Azure and 365 Environments as…
    • In this role, you will be responsible for delivering on-site and remote technical support across our locations.
    • Diploma/Bachelor’s in IT or related field.
    • As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments.
    • In addition, you will also perform troubleshooting and…
    • Familiarity with network monitoring tools and IT service management ticketing systems.
    • 1–3 years of relevant hands-on network support experience.
    • Assist in the setup and support of network systems, including routers, switches, and wireless access points.
    • Provide first-line support to users for hardware,…
    • Field equipment installation and conduit works.
    • . Salary negotiable based on experience.
    • Accommodation & Transportation will be provided by the company.
    • You will play a crucial role in maintaining high customer satisfaction through your expertise and dedication to support.
    • In depth knowledge of the network types (LAN, WAN, Etc.).
    • Windows Server Administration, Mail Servers, TCP/IP, Firewall.
    • Provide network communications support and technical guidance.
    • Plan and manage disk space for entire network.
    • Train/instruct users in proper use and security of…
    • The role of Network and Security Engineer is a Junior / Intermediate position within DTS Solution professional services team and involves the complete post-…
    • Resourceful Problem-Solving: Ability to systematically isolate systemic failures and maintain composure during critical internal network outages.

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Job Post Details

IT Service Desk Technician
Integral Connection t/as Network Overdrive
Dubai
AED7,000 - AED10,000 a month
Full-time
Apply now

Job details

AED7,000 - AED10,000 a month
Full-time
Dubai

Full job description

Network Overdrive Australia is hiring in Dubai

We are looking for an IT Service Desk Technician able to work evenings and be part of a global team of IT professionals.

You will be required to provide technical solutions to Corporate clients about Desktop, Networking (LAN, WAN, VPN, Wifi and Internet), and Cyber Security.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly.

You should also have excellent English and Customer Service skills and with an interest to speak to our clients on the phone about minor IT frustrations and major outages.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently for our clients anywhere in the world.

Responsibilities

  • Ensure North American customers are receiving timely response to their needs during USA business hours via phone, email, chat and ticketing system.
  • Take necessary actions to have customers Azure Infrastructure, Windows domain servers, Exchange servers, file/print servers, application servers operational on 24 X 7 basis.
  • Conduct timely updating OS patches, security patches and service packs to minimise cyber security threats
  • Investigate cyber security events in SIEM
  • Manage email quarantines and perform analysis of malware.
  • Troubleshoots and resolves critical hardware and software problems.
  • Monitors and tests system performance and provides performance statistics and reports.
  • Recommends and executes modifications systems to improve efficiency, reliability, and performance.
  • Define and perform system backups and recovery procedures to ensure data protection.
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
  • Familiarity with various operating systems and platforms

Provide Support in the following areas :

  • HP and Dell Workstations and Laptops
  • Azure and Microsoft 365 Platforms
  • Fortinet firewalls, switches and WAPs
  • Cisco Meraki
  • Windows On-premise
  • Active Directory
  • Windows Server OS
  • Server Hardware
  • Hyper-V
  • File and Print Server
  • Windows Active Directory inc Group Policy

Requirements and skills

  • Proven experience as a System Administrator, Network Administrator, or similar role
  • Resourcefulness and problem-solving aptitude
  • Excellent communication skills
  • BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

Note: We will only consider applications that have a 'no objection certification' from their current employer.

Job Types: Permanent, Full-time

Pay: AED7,000.00 - AED10,000.00 per month

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