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Medical Insurance Officer jobs in Dubai Healthcare City

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    • Sound technical knowledge of insurance products and other aspects of insurance processing.
    • Actively resolve customer complaints and highlight the same to team…
    • View all Gargash Insurance jobs - Dubai jobs - Medical Officer jobs in Dubai
    • Salary Search: Medical Insurance – Customer Service Officer salaries in Dubai
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    • Minimum 5 years in insurance operations, medical policy servicing, or administrative/operations roles.
    • Preferred: Any certification or training in insurance…
    • Leading the preparation of insurance specifications to market insurance programs and consult with insurance brokers to negotiate the required insurance coverage…
    • Manage the day to day operations of the unit.
    • Supervision on stock management.
    • 6.Develop required sop s for the unit.
    • Guidance and counselling of the staff.

Job Post Details

Medical Insurance – Customer Service Officer
Gargash Insurance
·
3.3
Dubai
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Job details

Pay information not provided
Dubai

Full job description

Job Description

We are looking for a candidate with experience in Medical Insurance and related products to join our Customer service team at Dubai branch. This role entails handling the key SME accounts renewals and assisting the respective supervisor/department head in managing the renewals.

Key Responsibilities

  • Ensure that customers have competitive quotes according to their requirements during renewals.
  • Ensure that all enquiries are entered in CRM and followed up in timely manner
  • Ensure CRM entry of all placing slips on time.
  • Ensuring that all the documents are uploaded in CRM.
  • Ensure that all audit procedures are complied with.
  • All the emails and calls must be acknowledged and replied to internal and external clients.
  • Actively obtain referrals for cross sell and other value-added services.
  • Preparing report on pending enquiries/quotes / placing slips and coordinating with the team heads.
  • Actively resolve customer complaints and highlight the same to team ahead and compliance officer.
  • To gain adequate knowledge of all the products.
  • Achieve renewal targets

Qualifications, Experience & Skills Required:

  • Bachelor's degree or equivalent.
  • Proven insurance underwriting experience.
  • Sound technical knowledge of insurance products and other aspects of insurance processing.
  • Effective communication and people skills.
  • Sensible judgement and diligence.
  • Experience in handling Microsoft Office Tools and Analytical tools
  • Insurance qualifications such as CII/ ACII is an added advantage.

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