Medical Insurance Coordinator jobs in Dubai

Job Title: Insurance Coordinator – Aesthetic & Medical Clinic

Location: Dubai, UAE
Employment Type: Full-Time
Industry: Healthcare / Aesthetic Clinic

About the Role

We are looking for an experienced and proactive Insurance Coordinator to join our clinic and take responsibility for developing and managing our insurance services.

The ideal candidate should have hands-on knowledge of UAE healthcare insurance processes, including insurance eligibility verification, pre-authorizations, claims coordination, TPA/insurance communication, and patient insurance handling. The candidate will also be responsible for coordinating with insurance companies and agents to help establish and expand insurance services within the clinic.

Key Responsibilities

Insurance Setup & Coordination

• Develop and coordinate the clinic’s insurance service process from the initial setup stage.
• Coordinate with insurance companies, TPAs, brokers, and insurance agents to establish clinic partnerships and requirements.
• Assist management with insurance company/TPA onboarding and required documentation.
• Maintain updated records of insurance companies, TPAs, contacts, plans, networks, and approval procedures.
• Coordinate insurance contracts, agreements, tariff requirements, and provider documentation with management.

Patient Insurance Handling

• Check and verify patient insurance eligibility and coverage before consultation/treatment.
• Review patient insurance cards, policy details, network status, benefits, exclusions, and applicable co-pay/deductibles.
• Explain insurance coverage and requirements to patients clearly.
• Coordinate with reception and medical staff regarding insurance-covered services.
• Identify services that require prior approval or pre-authorization.

Pre-Authorization & Approvals

• Prepare and submit pre-authorization requests to insurance companies/TPAs.
• Coordinate with doctors to obtain required medical reports, diagnosis, prescriptions, clinical notes, and supporting documents.
• Follow up with insurance companies/TPAs regarding pending approvals.
• Maintain proper records of approved, rejected, pending, and partially approved cases.
• Communicate approval status and limitations to the relevant clinic team and patient.

Claims & Billing Coordination

• Coordinate with the billing/reception team to ensure accurate insurance billing.
• Review claims documentation before submission.
• Follow up on rejected, returned, or pending claims and coordinate corrections.
• Monitor outstanding claims and support timely submission and settlement.
• Maintain proper documentation for audits and insurance reviews.

Insurance Agent & TPA Communication

• Act as the primary point of contact for insurance agents, brokers, TPAs, and insurance company representatives.
• Build and maintain professional relationships with insurance partners.
• Follow up on new insurance opportunities and network participation.
• Coordinate meetings, quotations, agreements, tariff discussions, and required documentation with management.
• Keep management updated regarding new insurance opportunities, requirements, and issues.

Internal Coordination

• Train reception and relevant clinic staff on basic insurance procedures.
• Establish a clear workflow for insurance patients from appointment → eligibility check → consultation → approval → treatment → billing → claim submission → follow-up.
• Coordinate with doctors regarding documentation required for insurance claims and approvals.
• Ensure patient records and insurance documents are complete and properly maintained.
• Maintain confidentiality of patient and insurance information.

Requirements

• Previous experience as an Insurance Coordinator / Medical Insurance Coordinator / Insurance Executive in a UAE healthcare setting.
• Strong knowledge of UAE medical insurance processes and TPAs.
• Experience with eligibility verification, pre-authorization, claims, approvals, and claim follow-up.
• Experience dealing with insurance companies, TPAs, brokers, and insurance agents.
• Strong communication and negotiation skills.
• Good knowledge of medical documentation and insurance terminology.
• Strong organizational and follow-up skills.
• Proficiency in MS Office/Excel and healthcare/insurance systems.
• Ability to work independently and establish an efficient insurance workflow.
• Healthcare, medical, dental, aesthetic clinic, or polyclinic experience is preferred.
• UAE experience is highly preferred.

Preferred Candidate

The ideal candidate should be someone who can take ownership of the clinic’s insurance operations, rather than only processing existing claims.

Experience in setting up insurance services, approaching insurance companies/TPAs, establishing relationships with insurance agents, and expanding the clinic’s insurance network will be highly valued.

Key Skills

• Medical Insurance Coordination
• Insurance Eligibility Verification
• Pre-Authorization
• Claims Processing
• TPA Coordination
• Insurance Agent Management
• Insurance Network Setup
• Patient Coordination
• Medical Documentation
• Billing & Claims Follow-up
• Communication & Negotiation
• MS Excel & Reporting
• Healthcare Operations

Salary: AED 2000 - AED 5000

To Apply:
Please submit your CV highlighting your UAE healthcare insurance experience, insurance companies/TPAs you have worked with, and your experience in insurance approvals, claims, and provider/network coordination.

Pay: AED2,000.00 - AED5,000.00 per month

Work Location: In person