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Customer Service - Bio Medical Engineer
ICT FZCO
Dubai Free Zone
AED7,350 - AED8,000 a month
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

AED7,350 - AED8,000 a month

Job type

Full-time

Full job description

Pay: 7,350.00 (AED) - 8,000.00 (AED) per month

Work Location: Dubai Airport Freezone (DAFZA) , UAE

Job Type : Full-Time, In person

Working hours : 8:00am to 5:00 pm

Working days: Monday to Friday ( Saturday & Sunday off)

Company Overview

ICT FZCO is the subsidiary of Dentium Co. Ltd. in the UAE, with its office located in the Dubai Airport Freezone. Dentium Co. Ltd. was founded in 2000 and is headquartered in Seoul, South Korea. Dentium is a world-class manufacturer of premium dental implant systems, servicing clinicians in more than 80 countries worldwide.

We also manufacture a wide range of dental instruments, lab components, and regeneration materials to complement our implant systems. At Dentium, our mission is to advance the field of dentistry by delivering innovative, reliable, and high-quality solutions to practitioners and patients worldwide.

We are seeking a qualified Biomedical Engineer with experience and technical knowledge in dental and biomedical equipment. The successful candidate will be responsible for providing technical and after-sales support for our equipment portfolio while also communicating with B2B distributors and supporting equipment sales activities in the UAE and Middle East markets.

Key Responsibilities

· Provide product information, technical guidance, product training, and troubleshooting support for dental and biomedical equipment.

· Provide technical support for equipment including CBCT, Implant Motors, Light Curing Units, and Intraoral Scanners (IOS).

· Conduct product demonstrations and provide technical explanations and training to distributors, dental professionals, and customers.

· Communicate and coordinate with B2B distributors regarding dental and biomedical equipment.

· Support B2B equipment sales activities, including product introduction, technical consultation, quotation and order follow-up, and after-sales support.

· Develop and maintain strong working relationships with distributors and provide ongoing technical and commercial support.

· Coordinate directly with the parent manufacturing company in South Korea to resolve technical issues, obtain product information, process orders, and ensure smooth communication.

· Continuously develop technical knowledge through self-training and training provided by the parent manufacturing company.

· Process equipment sales orders, track shipments, and follow up with distributors to ensure timely delivery.

· Maintain accurate records of customer and distributor interactions, technical service requests, equipment issues, and transactions in internal systems.

· Collaborate with sales, logistics, regulatory, and technical teams to ensure customer satisfaction and efficient issue resolution.

· Support after-sales service activities, including installation, maintenance, troubleshooting, repair coordination, and product replacement when required.

· Provide remote troubleshooting and technical support to distributors and customers.

· Travel within the UAE and internationally for on-site technical support, installation, training, or troubleshooting when issues cannot be resolved remotely.

· Stay updated on product knowledge, new technologies, industry developments, and applicable regulatory requirements related to dental and biomedical equipment.

· Ensure compliance with company policies, quality standards, and applicable healthcare and medical device regulations.

Requirements

· UAE Biomedical Engineer license/certificate or other applicable UAE-recognized Biomedical Engineer qualification – Required.

· Bachelor’s degree in biomedical engineering or a related engineering field.

· 2–3 years of relevant experience preferred, particularly in dental or medical equipment.

· Knowledge and/or hands-on experience with CBCT, Implant Motors, Light Curing Units, and Intraoral Scanners (IOS).

· Previous experience in dental equipment, medical devices, or biomedical equipment is preferred.

· Experience in B2B distributor management, technical sales, or medical/dental equipment sales is preferred.

· Ability to provide technical troubleshooting and after-sales support for biomedical and dental equipment.

· Willingness and ability to travel for business and technical support when required.

· Proficiency in Microsoft Excel and Microsoft Office.

· Strong communication, organizational, problem-solving, and interpersonal skills.

· Ability to communicate professionally with distributors, customers, and the parent manufacturing company.

· Ability to work independently while coordinating effectively with cross-functional and international teams.

Pay: AED7,350.00 - AED8,000.00 per month

Work Location: In person

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