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Job Post Details

Call Center Agent - job post

ALBA CORP
Dubai•Remote
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Full job description

We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division.
This role is ideal for someone with excellent communication skills, a persuasive approach, and a target-driven mindset. If you enjoy connecting with people and thrive in a fast-paced environment, we’d love to hear from you.


Key Responsibilities

Outbound Calling & Lead Engagement

  • Make outbound calls to potential customers from internal lead databases.

  • Present automotive services, offers, and vehicle options in a confident and professional manner.

  • Understand client needs and offer relevant vehicle or service solutions.

  • Book test drives, service appointments, or showroom visits.

  • Maintain accurate logs of conversations, outcomes, and preferences in the CRM.

Performance & Reporting

  • Meet daily and monthly KPIs related to calls, lead conversion, and bookings.

  • Record all activities in the CRM platform.

  • Provide feedback on script performance and lead engagement effectiveness.

Collaboration & Development

  • Coordinate with sales and service teams for quality lead handling.

  • Attend product and sales training sessions regularly.

  • Stay informed about vehicle arrivals, promotions, and service packages.

Requirements

  • Experience in outbound calling, telesales, or similar roles (automotive industry preferred).

  • Strong verbal communication and objection-handling skills.

  • Fluency in English (Arabic is a plus).

  • Familiarity with CRM tools and documentation processes.

  • Positive attitude, target-oriented mindset, and ability to thrive under pressure.

Compensation & Benefits

  • Base salary: AED 3,500/month

  • Average monthly incentive: AED 1,500–5,000 based on KPIs

  • Benefits include visa sponsorship (for eligible candidates), medical insurance, and ongoing training.

Work Arrangement

  • Type: Full-time, on-site

  • Location: Dubai, UAE

  • Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us?

  • Join a high-energy team in one of the UAE’s most active industries.

  • Access a transparent, performance-based incentive structure.

  • Grow through continuous training and development programs.

  • Be part of a results-driven company that values communication and teamwork.

If you're ready to contribute to a fast-growing team and build a rewarding career—apply today.

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