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Guardian One Transport is a leading school transportation provider in the UAE, committed to delivering safe, reliable, and efficient transport services to students and schools.

We are looking for a proactive, organized, and customer-focused Parents Relations Executive to serve as the key point of contact between Guardian One Transport, parents, and the assigned school. The successful candidate will support parent communication, fee collection, student registration, transport administration, and daily operational coordination.

Key Responsibilities

Parent Relations and Customer Service

• Serve as the primary point of contact for parents and the school.
• Communicate bus routes, pickup and drop-off timings, and service updates.
• Respond promptly and professionally to parent enquiries, concerns, and complaints.
• Coordinate with the operations team to resolve delays and other transport-related issues.
• Gather feedback from parents and the school to support service improvements.
• Assist parents with access to the parent application and communicate login details when required.

Fee and Revenue Management

• Issue transport fee invoices and collect payments.
• Follow up on outstanding fees and send payment reminders.
• Prepare fee collection, reconciliation, and deposit reports.
• Manage receipts, cancellations, refunds, concessions, and bounced cheques.
• Reconcile manually issued receipts and maintain accurate payment records.
• Collect and record other applicable transport-related charges.

Student Transport Administration

• Process new student registrations and maintain an accurate student database.
• Handle transport service requests, area changes, and discontinuations.
• Issue student transport identification cards.
• Maintain and reconcile student attendance and bus lists.
• Monitor vehicle capacity and prepare capacity-utilization reports.
• Ensure student and route information remains accurate and up to date.

Staff Coordination and Compliance

• Coordinate the deployment and daily attendance of drivers and bus attendants.
• Arrange staff replacements when required.
• Support uniform, identification card, and company asset management.
• Maintain records of driver and vehicle permits and monitor their validity.
• Coordinate with the relevant departments to support regulatory compliance.

Transport Operations

• Maintain updated bus, route, passenger, and staff deployment records.
• Monitor GPS tracking, video surveillance, and the parent application.
• Assist with route planning and day-to-day transport coordination.
• Coordinate replacement vehicles in the event of breakdowns or accidents.
• Maintain accident reports, traffic fine records, and maintenance requests.
• Coordinate fuel requirements, vehicle cleaning materials, and other operational resources.

Candidate Requirements

• College degree or equivalent higher education qualification.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Strong administrative, data-processing, and record-management skills.
• Excellent written and verbal communication skills.
• Strong customer-service and problem-solving abilities.
• Ability to manage multiple responsibilities and work effectively under pressure.
• Previous experience in customer service, administration, school transport, or a similar role is an advantage.
• Experience working in a school or educational environment is preferred.
• Must currently be based in Dubai.
• Willingness to work extended hours occasionally, particularly during the start of a school term or when operational support is required.

How to Apply

Interested candidates who meet the above requirements are invited to submit their updated CV, along with a brief cover letter outlining their relevant experience and suitability for the position.

Guardian One Transport is an equal-opportunity employer and welcomes applications from qualified candidates of all backgrounds.

Pay: AED3,500.00 - AED4,000.00 per month

Work Location: In person