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Job Description

PRIMARY RESPONSIBILITIES:

1. Fully conversant with all hotel activities and facilities.
2. Provide courteous and professional service at all times.
3. Be well groomed at all times.
4. Strive to please all guests and to continuously provide in-house facilities at every opportunity.
5. Be able to sell the hotel’s products and promote sales within the hotel.
6. Greet guests and visitors warmly with a smile.
7. Coordinate with reception to execute arrivals and departures efficiently.
8. Meet & welcome all arriving guests at the entrance of the hotel and escort/direct them to reception for check-in.
9. Unload cars and cabs for all arriving guests.
10. Transport guest’s luggage to rooms in an efficient manner ensuring no damage is caused to the luggage, furniture, fixtures and walls.
11. Collect luggage at guest room for departing guests in a timely manner and bring the luggage to lobby for check out.
12. Handle guest luggage in case of a room move.
13. Promptly deliver messages within the hotel.
14. Load cars and taxis for departing guests, ensuring a polite and courteous farewell.
15. Maintain an accurate record of check-in and check-out rooms.
16. Adhere to the hotel’s policy on the storage of guest luggage.
17. Delivery morning newspapers to the rooms.
18. Maintain accurate control and records of all luggage left in his/her care, by entering information on work sheets and log books.
19. Ensure that all function boards are kept up to date.
20. Always represent the hotel in a positive manner, by being polite, friendly, and professional while on duty.
21. Have a full knowledge of other Dusit & Royal Princess Hotels & Resorts.
22. Ensure all trolleys are clean at all times.
23. Ensure hotel lobby is kept clean and tidy.
24. Provide relieve for doorman on request.

25. Carries out Front Office requests for room changes, delivery of forms/reports or any other documents to the different sections of Dusit Hotel.
26. Coordinate with security to help protect hotel property and to advice of any undesirables.

COMMERCIAL RESPONSIBILITIES

1. Communicates effectively with guests.
2. To be a good sales person to promote hotel’s image and business.

RELATIONSHIP

1. Coordinates with concierge to ensure smooth operations and all activities of the hotel.
2. To be able to communicate with guests effectively and efficiently.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENTS

1. At least High Vocational diploma in any discipline.
2. Minimum of 1 year in Front Office or Bell Service experience in a similar capacity.
3. Ability to communicate Basic English.
4. Possess professional disposition with good communication and interpersonal skills.
5. Physically strong. Ability to stand for a long period of time and lift luggage during duty.