Insurance Coordinator jobs

Role Summary

Manage employee and dependent medical insurance administration, coordinate with insurers and brokers, and support employees with coverage queries, approvals and claims.

Key Responsibilities

• Coordinate medical insurance enrolments, additions, deletions and policy amendments for employees and dependents.
• Verify supporting documents and maintain accurate member records.
• Track policy renewals and coordinate quotations, benefit comparisons and renewal documentation.
• Liaise with insurers, brokers and third-party administrators (TPAs) on coverage, exclusions, hospital networks and eligibility.
• Support employees with medical approvals, reimbursement claims, rejected claims and insurance-related complaints.
• Coordinate medical application forms and underwriting requirements while maintaining confidentiality.
• Arrange insurance cards, policy documents and benefit summaries, and explain coverage to employees.
• Monitor pending requests and follow up to ensure timely resolution.
• Verify premium invoices, endorsements, credit notes and refunds, and coordinate payments with Finance.
• Coordinate with HR and Payroll on employee eligibility, dependent coverage and applicable deductions.
• Prepare reports on insured members, premiums, claims status and outstanding cases.
• Maintain confidential medical and insurance records and follow applicable data protection requirements.

Requirements

• Bachelor’s degree or diploma in Business Administration, Insurance, Healthcare Administration or a related field.
• Minimum 3 years of UAE experience in corporate medical insurance administration, preferably supporting a large workforce.
• Good understanding of group medical insurance, policy benefits, exclusions, provider networks and claims procedures.
• Experience coordinating with insurers, brokers and TPAs.
• Proficiency in MS Excel and maintaining insurance databases.
• Strong communication, follow-up and problem-solving skills.
• Ability to handle sensitive information with discretion and support employees professionally.

Pay: AED5,000.00 - AED5,500.00 per month

Work Location: In person