Innovate Business Center jobs

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Center Operations to the next level.

You have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. You will manage teams in hardware and network diagnostics followed by physical repair and participate in an on-call rotation. You are willing to work autonomously and manage your teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in data centers, hardware and network repair, you will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

Key job responsibilities
SAFETY

• Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.

DATA CENTER OPERATIONS (DCO)

You will guide a team of technical professionals to support this work, as well as frequent engagement in the following activities:

• Prioritize and assign trouble tickets to Data center technicians and operators
• Routinely review ticket queues for large events and act accordingly
• Educate, train, and guide Data Center Operations Technicians in best practices relating to resolving service owner issues
• Manage and deliver mid-size projects
• Recommend, write, and oversee policies and procedures to meet industry best practices and the required Service Level Agreement (SLA)
• Manage a diverse team of Data Center Technicians with varying skills
• Maintain the on-call schedule, and coordinate absence and vacations ensuring 24/7 operations
• Participate in on-call rotation for emergency calls
• Write and deliver performance reviews for staff

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.