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IT Helpdesk jobs in Dubai

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    • You will be required to provide technical solutions to Corporate clients about Desktop, Networking (LAN, WAN, VPN, Wifi and Internet), and Cyber Security.
    • View all Integral Connection t/as Network Overdrive jobs - Dubai jobs - IT Support jobs in Dubai
    • Salary Search: IT Service Desk Technician salaries in Dubai
    • Minimum 2–3 years of experience in an IT support or helpdesk role in an IT Consultancy.
    • The ideal candidate will have a strong background in Microsoft…
    • Responsible for logging requests reported by customers and internal staff via Telephone and email.
    • Assist remote users with technical support issues.
    • Respond to helpdesk requests and troubleshoot technical problems in a timely manner.
    • 3-4 years of experience in IT support or helpdesk functions.
    • We are looking for an IT Assistant to provide day-to-day technical support to employees and assist with the maintenance of the company’s IT systems, hardware,…
    • To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering.
    • To provide first level of help desk support to the issues reported by the business users.
    • Installs and configures computer hardware/software, printers,…
    • 2-4 years of IT support/helpdesk experience (retail experience a plus).
    • We are seeking an IT Support to provide technical assistance and ensure smooth…
    • You will help colleagues resolve everyday IT issues, set up and maintain their devices and accounts, and keep our IT running smoothly day to day.
    • Provide First-Line Support: Answer incoming support requests via phone, email, or helpdesk system and provide immediate assistance for basic technical issues.
    • * Act as the first point of contact for all client IT support requests received through phone, email, and the designated ticketing system.
    • Installation and configuration of Windows based operating systems (Windows Xp, Vista,7&8).
    • Software installations and troubleshooting of all types of customer…
    • Solving IT support requests submitted by employees.
    • Ensuring ticket resolution in line with defined SLAs.
    • Managing Revolut-owned technology, both office-based…
    • The IT Service Desk Analyst is responsible for providing first-line technical support to customers, guests, and internal users.
    • Proficiency in troubleshooting hardware and software issues.
    • Knowledge of operating systems such as Windows, MacOS, and Linux.

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IT Service Desk Technician
Integral Connection t/as Network Overdrive
Dubai
AED7,000 - AED10,000 a month
Full-time
Apply now

Job details

AED7,000 - AED10,000 a month
Full-time
Dubai

Full job description

Network Overdrive Australia is hiring in Dubai

We are looking for an IT Service Desk Technician able to work evenings and be part of a global team of IT professionals.

You will be required to provide technical solutions to Corporate clients about Desktop, Networking (LAN, WAN, VPN, Wifi and Internet), and Cyber Security.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly.

You should also have excellent English and Customer Service skills and with an interest to speak to our clients on the phone about minor IT frustrations and major outages.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently for our clients anywhere in the world.

Responsibilities

  • Ensure North American customers are receiving timely response to their needs during USA business hours via phone, email, chat and ticketing system.
  • Take necessary actions to have customers Azure Infrastructure, Windows domain servers, Exchange servers, file/print servers, application servers operational on 24 X 7 basis.
  • Conduct timely updating OS patches, security patches and service packs to minimise cyber security threats
  • Investigate cyber security events in SIEM
  • Manage email quarantines and perform analysis of malware.
  • Troubleshoots and resolves critical hardware and software problems.
  • Monitors and tests system performance and provides performance statistics and reports.
  • Recommends and executes modifications systems to improve efficiency, reliability, and performance.
  • Define and perform system backups and recovery procedures to ensure data protection.
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
  • Familiarity with various operating systems and platforms

Provide Support in the following areas :

  • HP and Dell Workstations and Laptops
  • Azure and Microsoft 365 Platforms
  • Fortinet firewalls, switches and WAPs
  • Cisco Meraki
  • Windows On-premise
  • Active Directory
  • Windows Server OS
  • Server Hardware
  • Hyper-V
  • File and Print Server
  • Windows Active Directory inc Group Policy

Requirements and skills

  • Proven experience as a System Administrator, Network Administrator, or similar role
  • Resourcefulness and problem-solving aptitude
  • Excellent communication skills
  • BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

Note: We will only consider applications that have a 'no objection certification' from their current employer.

Job Types: Permanent, Full-time

Pay: AED7,000.00 - AED10,000.00 per month

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