Hotel Restaurant jobs in Dubai Free Zone

Position Overview

A Hostess plays a key role in creating an exceptional guest experience within restaurants, hotels, lounges, and luxury hospitality venues. She is responsible for welcoming guests, managing reservations, coordinating seating, and ensuring smooth front‑of‑house operations. The role requires excellent communication skills, a warm personality, and the ability to maintain a professional, polished presence at all times.

Key Responsibilities

• Guest Reception — Greet guests warmly upon arrival, provide a positive first impression, and escort them to their tables or designated areas.
• Reservation Management — Handle bookings, maintain reservation systems, and manage waiting lists efficiently.
• Seating Coordination — Assign tables based on guest preferences, operational flow, and server availability.
• Customer Service — Address guest inquiries, provide menu or venue information, and ensure guests feel attended to throughout their visit.
• Communication with Staff — Coordinate with waitstaff, management, and kitchen teams to ensure smooth service.
• Venue Presentation — Maintain cleanliness and organization of the entrance, reception desk, and guest waiting areas.
• Complaint Handling — Manage guest concerns professionally and escalate issues to supervisors when needed.
• Upselling & Promotion — Promote special events, menu highlights, or offers when appropriate.
• Compliance & Safety — Follow all venue policies, health guidelines, and safety procedures.

Qualifications

Education: High school diploma or equivalent; hospitality training is an advantage.

Experience: 1–3 years in hospitality, customer service, or front‑of‑house roles.

Skills:

• Strong communication and interpersonal abilities
• Professional appearance and positive attitude
• Ability to multitask in fast‑paced environments
• Basic computer skills and familiarity with reservation systems

Personal Attributes:

• Polished grooming and presentation
• Friendly, confident, and service‑oriented
• Calm under pressure with strong problem‑solving skills

Languages: Fluency in English; Arabic or other languages is a plus.

Working Conditions

Based in hospitality venues such as restaurants, hotels, lounges, or resorts.

Shift‑based schedule, including evenings, weekends, and holidays.

Standing for extended periods and constant interaction with guests.

Fast‑paced environment requiring high energy and attentiveness.

Uniform and grooming standards must be maintained at all times.

Pay: AED8,000.00 - AED10,000.00 per month

Work Location: In person