To provide a professional service to all guests, facilitating orders for food and beverages through dine-in, take away and delivery, ensuring all orders are received and placed accurately. To ensure the service area, dine-in area and common areas of the restaurant are always clean, clear from obstacles and ready for customer use and to assist in the general day-today operations of the business as required, promoting the values of the Company and ensuring the highest levels of customer satisfaction.

Reporting: Branch Supervisor and Branch Manager Specific Roles and Responsibilities

General Service Standards

· Be familiar with general industry standards of service of both food and beverages

· Provide a professional level of service of food and beverage items to guests for dine-in, take away and delivery without compromising the quality or presentation of food

· Have a detailed knowledge of all menu items, together with the ability to discuss the menu, ingredients, and daily or periodical promotions with customers

· Cross-train for all F&B service positions including table service (dine-in) & call centre in the capacity of server /waiter/tress, whenever possible and following the correct procedures

· Always have a kind, pleasant and helpful attitude and nature, exceed expectations of guests and always smile

· Train in the use of the POS for delivery and dine-in orders, and assist in operation of the POS as required

· Ensure dining area, service area, toilets and all common areas of the restaurant are clean and clear at all times

· Carry plates, glasses and cutlery in a professional, safe way

· Keep service stations tidy and clean at all times

· Ensure that all work is executed in accordance with the prescribed Standard Operating

· Procedures and Policies detailed in the Employee Handbook

· Create and maintain a sound working relationship with all colleagues and personnel

· Report to Supervisor or Branch Manager prior to leaving your station for break or at the end of the shift

Receipt and Processing of Orders

· Ensure all orders are received and processed accurately

· Follow the SOP’s provided relating to Service and Telephone Orders

· Ensure you repeat the order to the customers and confirm each menu item and modifier choice verbally

· Ensure all payments are received and processed accurately

· Be familiar with the menu items, the ingredients, allergy information, promotions and if any menu item or ingredient is not available

· Provide assistance and guidance to customers on all items of the menu (display an expert knowledge of all menu items)

· Each service team member is obliged to promote additional menu items, make suggestions or recommendations and always aim to increase sales through upselling, suggestive selling and excellent customer service at all times

· To be informative, friendly, communicative and professional with guests

· Ensure that you update the Dispatcher, drivers and call center/service team with accurate customer address information as required

· Ensure correct handling of all menu items ready for dine-in or take away, and complete

· adherence to quality standards

· Ensure all service stations are clear and clean at all times

· Ensure all tables are cleared and cleaned as quickly as possible after guests depart

· To immediately bring to the attention of the Branch Manager or Supervisor the details of any issue, accident, complaint or equipment failure

· NEVER to argue, swear, shout or be disrespectful to a guest under any circumstances. If there is an issue you cannot deal with directly or are unsure about then refer the guest to the Branch Manager or Supervisor

Marketing and Business Development

· To identify potential new delivery areas and offices, buildings, and residential/commercial areas in which to distribute menus, flyers and promotional material

· To conduct customer feedback calls following successful delivery to new delivery customers within a maximum of 24 hours

Payment and Handling cash

· To process the payment of all orders by cash or credit payment (including deliveries)

· Close the POS at the end of the shift and count the collected cash and credit payments

· Prepare the sales summary at the end of the day with all required details (according to the format provided)

· Cross check the cash and credit payment in the summary and compare it to the readout from the POS then check the actual amount of the cash and credit card slips

· Prepare the remittance of funds and deposit the collected funds in the drop box safe (if available)

· Secure and arrange the cash float for money exchange

· Prepare records of petty cash payments, with all supporting documents, and report to the Branch Manager or Supervisor

· Immediately inform the Branch Manager of any suspicious circumstances or irregularities

· Ensure change and floats are correct

· Ensure drivers have sufficient change funds whilst on delivery duty, and ensure such amounts are returned in full at the end of their shifts

General Responsibilities

· Ensure that the Company Policies and Procedures, as well as respective Standard Operating Procedures are followed and adhered to at all times

· Thorough knowledge on various discounts and promotion offers

· Receiving the food and other products from various suppliers considering the expiry dates of each products

· Tracking orders both manually and through the system

· Creating and reporting the daily sales report, daily incidents report and various kitchen checklist reports

· Sending the daily or weekly maintenance emails to various stake holders

· Controlling and deciding the whole pest controlling process

· Documentation of various staffs details, EFST Certificates, etc.

· To delegate or assign duties to various other junior team members

· To handle the regular municipality, checkup and round ups

· To follow proper Procedures and methods to handle power shut down situations

· Maintain a high standard of personal hygiene and grooming, including full and clean uniform and overall clean and tidy appearance, as detailed in the Employee Handbook

· Follow Company timekeeping procedures with respect to your assigned duty and shift timing

· Maintain a good relationship with colleagues, on and off duty, and do not engage in any form of bullying, pestering or aggressive confrontation (verbal or physical) with any colleague (as per Company Policy)

· Attend departmental meetings as requested or required

· Attend to any reasonable request of the Branch Manager or Supervisor on duty

· Always conduct yourself in a professional and honest manner, as you are an ambassador of the Company and you represent the restaurant to all our guests and the wider community

· Be familiar with Abu Dhabi emergency services numbers and procedures in case of any accident or emergency

Self-Learning & Development

· Engage in Training Sessions when required

· Develop detailed product knowledge

· Be fully committed and dedicated to personal development and growth, working toward the achievement of performance targets on agreed periodic basis

Knowledge Management

· Ensuring all processes and procedures within the restaurant are captured and are well documented and updated on a regular basis

· Ensures all paperwork is kept in meticulous order and correctly executed within the Branch, complying with all management information and reporting requests and in compliance with legal/regulatory standards/requests

· Ensures that all documentations are up to date and the team is following and are audited as per the set benchmarks on a regular basis

Confidentiality & Ethics

· Ensure full compliance with the Company’s Confidentiality policy and Third Party Non-Solicitation policy which prohibits the sharing or discussion of sensitive information and the earning of fees through third party channels not connected with the Company;

· Protection of the Company at all times in relation to informational databases, IP, secrets and strategy, as well as sensitive information, all of which may not be discussed with any unauthorised person

· Ensure all sensitive client and Company information remains confidential and ensure this culture is built across the Branch

· Ensure any unethical behaviour of any team member is quickly brought to the attention of Senior Management, so that it may be appropriately addressed.

Pre-requisites

Associate degree in related field
3-4 years of experience in hotels/restaurants/customer service - preferred
Proficient with computers and basic programs (Microsoft Office, email)
Character requirements

- Pleasing Personality: Positive, Energetic, Motivated & Optimistic

- Ability to prioritise work

- Excellent face-to-face and telephone communication skills

- Ability to handle significant stress and pressure

- Flexible and willing to work long hours

- To always conduct themselves in a professional manner

- Physically fit and able to stand and walk during the full shift

Apply using the link below:

https://craftcareers.netlify.app

Pay: AED4,900.00 - AED5,500.00 per month

Work Location: In person

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