Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

Here's what you'll do during a typical day:

• Operations Management: Assist the Front Office Manager in overseeing the daily Front Office operations, ensuring compliance with hotel policies, procedures, and brand standards.
• Guest Services: Manage guest service activities, including reservations, registration, room allocation, room inventory, check-in, check-out, and the prompt resolution of guest inquiries and concerns to ensure a seamless guest experience.
• Guest Satisfaction & VIP Relations: Monitor guest satisfaction levels and feedback, implement service improvements, and ensure regular and VIP guests receive personalized and memorable experiences.
• Revenue Optimization: Maximize room occupancy and revenue through effective inventory management, upselling initiatives, and promotion of hotel services, facilities, and loyalty programs.
• Team Development & Administration: Support departmental operations through effective planning, recruitment, training, and team development.
• Workforce Planning: Monitor staffing levels and schedules to ensure adequate coverage in line with business demands.
• Systems & Compliance: Ensure the proper use of front office equipment and property management systems while maintaining operational efficiency and compliance with established procedures.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The following capabilities and qualifications would be advantageous:

• Previous supervisory experience within a Front Office environment, preferably in the hospitality, hotel, leisure, or retail sector.
• Strong proficiency in hotel systems, property management systems (PMS), and Microsoft Office applications.
• Commercially focused with the ability to identify revenue opportunities and support sales initiatives.
• Excellent leadership, interpersonal, and communication skills with the ability to build effective working relationships.
• Strong sense of accountability, professionalism, and resilience in a fast-paced environment.
• Demonstrated commitment to delivering exceptional guest service and enhancing the overall guest experience.
• Ability to work effectively under pressure while maintaining attention to detail and service standards.
• Well-groomed and professional appearance, reflecting the hotel's brand standards.
• Flexible and adaptable, with the ability to respond to changing operational requirements and business needs.
• Self-motivated with the ability to work independently as well as collaboratively within a team environment.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.