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    • Aligned with our organizational values and PCC goals, we value professionals who bring experience in community engagement or corporate social responsibility (…
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    • Aligned with our organizational values and PCC goals, we value professionals who bring experience in community engagement or corporate social responsibility (…
    • Support employer branding and recruitment campaigns.
    • Monitor recruitment KPIs, turnaround time and hiring targets.
    • We value individuals who think outside the box and demonstrate a track record of completing projects in a timely manner.
    • UAE recruitment experience is highly preferred.
    • Strong knowledge of the UAE recruitment market.
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    • Handle recruitment and onboarding process.
    • The ideal candidate should have experience handling HR operations in healthcare facilities and be familiar with DHA /…
    • Previous experience in a hospital, healthcare organization, or healthcare recruitment agency is preferred.
    • Maintain accurate recruitment and employee records…
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    • Provide counseling on policies and procedures.
    • Experience in the healthcare industry is highly preferred..
    • Strong experience in recruitment, HR operations, employee relations, performance management, and…
    • We are looking for a recruitment Specialist( Healthcare) to connect employers with job seekers, managing the hiring process by sourcing candidates, assessing…
    • Strong understanding of sourcing strategies and recruitment tools.
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    • Understanding of healthcare workforce planning and hospital operations.
    • Ensure compliance with employment laws, company policies, and healthcare regulations.
    • Proven experience in handling the full recruitment cycle.
    • Experience with high-volume recruitment is preferred.
    • Coordinate local UAE recruitment and overseas recruitment campaigns.
    • You must have previous UAE HR experience and practical experience handling recruitment,…
    • 2–4 years of recruitment / talent acquisition experience, preferably with exposure to international recruitment.

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Job Post Details

Customer Services Officer - job post

Fakeeh University Hospital
3.1 out of 5 stars
Dubai
You must create an Indeed account before continuing to the company website to apply

Location

Dubai

Full job description

ABOUT US
Fakeeh Health is a pioneering healthcare group brought to the UAE by the esteemed founders of Fakeeh Care Group, KSA . With a strong legacy in clinical excellence, research & innovation, and academic integration, Fakeeh Health stands as a testament to our unwavering commitment to delivering holistic, high-quality, and accessible healthcare.

Fakeeh Health includes a network of patient-focused facilities led by our flagship, Fakeeh University Hospital , where Person-Centered Care (PCC) guides both patient and employee experiences. As a Planetree-aligned organization, we foster a supportive and empowering work culture. Our network also includes Fakeeh MediCenters across Dubai for accessible primary care, the tech-enabled Fakeeh Smart Clinic for hybrid physical and virtual care, and Fakeeh DaySurge , focused on minimally invasive, same-day procedures.

Aligned with our organizational values and PCC goals, we value professionals who bring experience in community engagement or corporate social responsibility (CSR), as such backgrounds reflect our shared commitment to meaningful social impact and community upliftment. JOB PURPOSE:
Supports the provision of safe, patient and family focused quality care.
Creates a positive patient experience at our facility. Exhibits a proactive approach toward ensuring excellent patient care
Assists in the daily functioning of the unit/department in support of patient care while maintaining confidentiality.
Supports the successful achievements of Clinic Operations strategic goals.
Demonstrates knowledge of all hospital services and facilities.
Supports the provision of safe, patient and family focused quality care.
Provides the support necessary to ensure the registration process, the pre-admission and admission process exceeds both internal and external customer needs and expectations. Ensure patients are registered in a timely manner in Clinics. Coordinates booking of appointments to optimize clinic function.

Experience:
Exposure to / experience with customer service principles
Experience with clinical procedures desirable.
Medical Terminology / or exposure to medical environment
Previous cashiering experience

COMPETENCIES:
Adaptability & Resilience
Accountability & Role Understanding with Accreditation Knowledge
Talent Management and Development
Compassionate and Effective Communication
Teamwork and Relationship Building with Cultural Alignment
Ability to coordinate booking of appointments to optimize clinic efficiency
Knowledge of registration process , pre-admission and admission process
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