Responsible for developing and managing assigned broker and distribution relationships, driving new business growth and strengthening portfolio retention. The BRM works closely with brokers and internal teams to progress opportunities, manage renewals, resolve business issues and deliver a responsive partner experience.

Key Responsibilities:

Broker & Relationship Management

Manage assigned brokers and distribution partners as the primary commercial point of contact and build strong relationships across sales, placement and servicing teams.
Maintain regular engagement to understand opportunities, upcoming renewals, market activity and competitor positioning, while developing under-penetrated and inactive broker relationships.
Ensure timely support, clear communication and consistent follow-through throughout the business cycle.

New Business Development

Build and manage an active new business pipeline, obtain complete quotation requirements and coordinate internally to progress opportunities efficiently.
Proactively follow up quotations through to closure, understand reasons for wins/losses and work with underwriting on commercially viable solutions.
Support and meet agreed targets.

Renewals & Retention

Manage upcoming renewals proactively, engage brokers well in advance and coordinate with underwriting, claims and operations on renewal strategy.
Track quotations, negotiations, competitor activity and client feedback through to closure; identify at-risk accounts and escalate issues early.
Support renewal GWP and retention objectives and capture reasons for lost business to inform pricing, product and service decisions.

Portfolio & Commercial Management

Maintain visibility of broker performance across GWP, new business, renewals, retention, pipeline and conversion, and identify opportunities for growth or reactivation.
Understand relevant portfolio indicators including premium, claims experience, loss ratio and utilisation, balancing growth with portfolio sustainability and underwriting discipline.

Internal Coordination & Service

Work closely with underwriting, operations, claims, finance and other teams on quotations, renewals, policy documentation, endorsements and servicing requirements.
Resolve broker escalations promptly, maintain accurate pipeline/portfolio records and contribute ideas to improve broker experience and turnaround times.

Performance, Experience & Skills

Key Performance Indicators

New business GWP and conversion
Renewal GWP and retention
Portfolio growth and quality
Broker productivity and engagement
Pipeline management and reporting accuracy
Broker service and market intelligence

Experience & Skills

Bachelor's degree or equivalent professional experience; ideally 3-5 years in health insurance, broking, employee benefits or medical insurance distribution.
Broker/intermediary distribution experience and UAE market knowledge preferred.
Strong relationship-building, communication, negotiation, commercial and analytical skills. Proactive & organized.
Good working knowledge of Microsoft Outlook, Excel, PowerPoint and Word; comfortable with CRM systems and insurance portals.

Pay: From AED15,000.00 per month

Work Location: In person

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