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Customer Support Executive – (respond.io- application)

We are looking for an energetic, highly attentive and customer-focused Customer Support Executive to join our team in Dubai Investment Park 1 (DIP 1).

This is a customer-facing role requiring exceptional spoken and written English, excellent communication skills and the ability to handle customer enquiries with warmth, confidence and professionalism.

The ideal candidate will have a naturally welcoming and engaging personality, be extremely responsive and organized, and understand how to make every customer interaction feel professional and well cared for.

Key Responsibilities

• Handle customer enquiries professionally across WhatsApp, messaging channels, calls and other customer touchpoints.
• Manage customer conversations and follow-ups using respond.io.
• Respond promptly, accurately and professionally to customer questions and requests.
• Understand each customer's requirements and ensure enquiries are followed through to resolution.
• Maintain accurate records of conversations, customer requirements and follow-up actions.
• Coordinate internally with relevant teams to resolve customer requests and provide timely updates.
• Proactively follow up on open enquiries rather than waiting for customers to contact us again.
• Ensure customers receive a warm, helpful and consistent experience throughout their journey.
• Handle complaints or difficult conversations calmly and professionally.
• Pay close attention to details and ensure that no customer enquiry or follow-up is missed.

What We Are Looking For

• Exceptional spoken and written English, with a highly fluent and natural communication style.
• Hands-on working knowledge of respond.io is required.
• Excellent customer service and interpersonal skills.
• An agile, energetic and welcoming personality.
• Extremely attentive to detail and highly organised.
• Quick to understand customer requirements and respond appropriately.
• Strong follow-up skills and a genuine sense of ownership of customer enquiries.
• Able to communicate confidently with customers from different nationalities and backgrounds.
• Comfortable working in a fast-moving customer-service environment.
• Able to remain composed, courteous and solution-oriented when handling complaints or demanding customers.
• Good computer and digital communication skills.

Minimum Requirements

• Bachelor's degree from a recognised institution.
• Previous experience in customer service, customer support, client relations or a similar customer-facing role.
• Practical experience using respond.io.
• Excellent professional English communication skills.
• Comfortable working full-time from our DIP 1 office.

Job Details

Location: Dubai Investment Park 1 (DIP 1), Dubai
Working Days: 5 days per week
Working Hours: 8:00 AM – 5:00 PM
Job Type: Full-time, on-site
Salary: AED 4,500 – AED 5,000 per month

Please apply only if the DIP 1 location, working hours and salary range are suitable for you, and you meet the communication and respond.io requirements.

Pay: AED4,001.00 - AED4,100.00 per month

Application Question(s):

• Do you have experience in using respond.io software ?
• Are you comfortable commuting to DIP 1.
• Are you willing to accept the given salary range?
• Do you have excellent English language skills (native like) ?

Work Location: In person