ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Counter Sales Associate is responsible for selling displayed food items, organizing counter operations, and ensuring all orders are prepared and served on time.

RESPONSIBILITIES

• Greet and serve walk-in customers, providing high-level service through product knowledge and adhering to established procedures.
• Process orders received from waiters, arrange them according to service standards, and ensure timely delivery to customers within designated serving timeframes.
• Receive daily orders, check items against order specifications, display them in the presentation fridge, and maintain regular restocking while upholding hygiene and presentation standards.
• Participate in opening and closing duties in compliance with norms and internal procedures.
• Maintain and report all records, including daily training records, taste panels, and wastage forms. Promptly report any complaints or operational issues to the manager.
• Receive and process cash payments, including exchanges and money transactions, in accordance with established policies.
• Place orders for required products through coordination with relevant stakeholders.
• Receive and prepare takeaway orders, ensuring they are wrapped according to established standards, and accommodate special orders requested by customers.
• Ensure all operational details are clearly communicated to the team as part of maintaining a proper handover process documented in the log book.
• Ensure a clean environment by implementing hygiene practices such as the "Clean as you go" policy and regularly sanitizing the counter display.
• Complete monthly inventory for all disposable items (consumables).

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

Fluency in English.

EDUCATION

High school degree.

EXPERIENCE

Zero to one years of experience in Customer Service, or a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, tackles what needs to be done with enthusiasm, working quickly and without undue oversight.

Optimizes Work Processes

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.

Organizational Savvy

Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, gains a basic understanding of how to get things done; seeks guidance to understand the organization and to find needed information. Works in a way that basically aligns with the culture.

Demonstrates Self-Awareness

Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. For example, seeks and responds to constructive feedback in a positive and professional way. Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.