Job Description

Synopsis

Reporting to the Product Manager, the Delivery Manager is responsible for the end-to-end delivery of technology products and Self-service portfolio across the Airport Operations. The role ensures successful delivery of operational technology initiatives while maintaining system stability, operational resilience, and alignment with business objectives.

The Self-service portfolio includes Self-service check-in kiosks, Self-service Bag drop, Lounge access system, Roaming agent, Biometrics, Amadeus PSS-related platforms and Lounge access system. The role requires close collaboration with operational stakeholders, technology teams, and vendors to deliver measurable business and operational value.

Accountabilities

• Lead the delivery of Airport Operations Self-service technology projects within scope, budget, timeline, and quality targets.
• Manage enhancements and implementations across Self-service check in - Kiosk, Self-service Bag drop, Lounge access system, Roaming agent, Biometrics, Amadeus PSS-related platforms and Lounge access system
• Work closely with Airport Operations, Ground Services, and Technology teams to define and deliver solutions.
• Manage project plans, risks, dependencies, budgets, and governance activities.
• Drive vendor and supplier performance, ensuring successful delivery and operational readiness.
• Oversee scope, change control, testing, deployment, and business adoption activities.
• Track benefits realisation and continuously identify opportunities for operational improvement.
• Lead incident governance, root cause analysis, and service improvement initiatives.
• Apply Agile and Waterfall delivery methodologies to suit project and business needs.

Qualifications

Education & Experience

• 5+ years of experience delivering technology projects within the airline, airport, aviation, or transportation sector.
• Bachelor’s degree in computer science, Engineering, Business Administration, Information Technology, or a related field.
• Strong experience with one or more of the following:
  • Amadeus PSS self-Service
  • Self-Service Check-In kiosk & Bag Drop
  • Biometric Passenger Processing
• Proven track record managing suppliers and third-party technology partners.
• PMP, PRINCE2, SAFe, Scrum Master, or equivalent certification preferred.
• Experience with JIRA, Azure DevOps, Microsoft planner, or similar delivery tools.
• Excellent interpersonal, negotiation, and communication skills; proven ability to build trust with both business stakeholders and suppliers.
• Able to manage multiple concurrent priorities under pressure, maintaining focus on delivery and value.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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