Erp Support jobs in Dubai

The ERP & Business Systems Specialist will be responsible for the implementation, maintenance, and optimization of our Enterprise Resource Planning (ERP) system and other critical business applications. A well-rounded ERP and IT specialist who can act as the single point of ownership for ERP systems, IT operations, cybersecurity, infrastructure, and digital transformation initiatives. The specialist will act as a key liaison between IT and various business departments, providing expert support, training, and continuous improvement initiatives.

The successful candidate will play a critical role in ensuring the reliability, security, and efficiency of our ERP systems, IT operations, databases, networks, business applications, and end-user technology services.

ERP & Business Systems

• Manage, maintain, customize, and support Microsoft Dynamics ERP solutions.
• Analyze business requirements and implement system enhancements.
• Integrate ERP systems with third-party applications and business platforms.
• Troubleshoot ERP-related issues and provide user support.
• Lead ERP upgrades, migrations, and implementation projects.
• Support and maintain legacy ERP applications developed in Visual Basic and SQL.

Database Management & Reporting

• Administer Microsoft SQL Server databases.
• Develop and optimize SQL queries, stored procedures, and reports.
• Ensure database security, integrity, backup, and disaster recovery.
• Support business intelligence, analytics, and reporting initiatives.

Infrastructure & Cybersecurity

• Manage Windows Server environments and enterprise IT infrastructure.
• Maintain Active Directory, DNS, DHCP, VPN, and network security.
• Monitor system performance, uptime, and capacity planning.
• Implement and enforce cybersecurity policies and best practices.
• Manage backups, disaster recovery, and business continuity planning.

AI, Automation & Digital Transformation

• Identify opportunities to leverage AI and automation technologies.
• Implement workflow automation and process improvement initiatives.
• Support Power BI dashboards and business intelligence solutions.
• Contribute to digital transformation projects across the organization.

IT Operations & End-User Support

• Manage employee IT requirements, hardware, software, and system access.
• Provision and maintain desktops, laptops, mobile devices, and peripherals.
• Support onboarding and offboarding processes.
• Troubleshoot technical issues and provide user training when required.
• Maintain IT asset inventories and lifecycle management processes.

Software, Licensing & Vendor Management

• Manage software licenses, subscriptions, renewals, and compliance.
• Administer company domains, hosting services, and digital platforms.
• Coordinate with software vendors and service providers.
• Evaluate and recommend technology solutions to improve business performance.

Project Management

• Lead IT and ERP projects from planning through implementation.
• Collaborate with management, business departments, vendors, and consultants.
• Support technology strategy development aligned with business objectives.

Qualifications & Experience

Required

• Diploma/Degree in Information Technology, Computer Science, Information Systems, or a related field.
• 4+ years of experience in ERP administration, IT infrastructure, and systems support.
• Strong experience with Microsoft Dynamics ERP.
• Proficiency in Microsoft SQL Server, SQL development, and reporting.
• Experience with Windows Server administration and Active Directory.
• Strong understanding of networking, cybersecurity, and disaster recovery.
• Experience supporting end users and managing enterprise IT environments.
• Excellent problem-solving, communication, and project management skills