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Customer Engagement Coordinator - job post

Schlumberger
4.0 out of 5 stars
Abu Dhabi
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Location

Abu Dhabi

Full job description

United Arab Emirates, Abu Dhabi

Operations Support/Management

The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. The Customer Engagement Coordinator establishes and maintains a professional relationship with the customer, and maximizes knowledge of the customer to enhance value of contract for both SLB and the Customer. They ensure the services delivered to the customer comply with contractual agreements and meet customer objectives and performance metrics. This person drives the adoption of effective technological solutions to the customer needs and challenges The Customer Engagement Coordinator coordinates the communication channels and activities between the customer and the service delivery team, and is responsible for the COSD (i.e. resource consumption.)

  • Capture/update customer activity for service delivery visibility in the business systems.
  • Capture and communicate internally significant customer intelligence.
  • Capture and confirm job-specific requirements.
  • As a member of the Account Team, identify and capture both PL & cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.
  • Compile and review cost estimates for consolidation with the technical proposal.
  • Assess job risks during analysis of customer job requirements.
  • Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
  • Communicate recommendations and actions to the customer to mitigate unplanned events.
  • Ensure that job deliverables are accurate and delivered on time.
  • Facilitate customer reviews of SQ events as required.
  • Coordinate and conduct regular service quality meetings with the customer.
  • Evaluate customer feedback via customer satisfaction reports and performance reviews.
  • Review the quality and completeness of field tickets.
  • Proactively identify and resolve invoice disputes regarding product and service delivery issues.
  • Specialised experience in Jet Pump systems and well optimization for downhole and surface equipment within the upstream oil and gas sector
  • Expertise in designing, operating, and troubleshooting jet pump applications to maximise production efficiency and artificial lift performance
  • Supervising well interventions, installing, dismantling, and assembling jet pump systems
  • Skills preparing detailed technical documentation and managing KPIs
  • Possesses in-depth knowledge of jet pump technology, fluid dynamics and operations to determine clear root cause analysis and action items

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.

Benefits

International Opportunities

Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

Insurance

Health, vision, and dental insurance for you and your dependents available from day one.

Learning Opportunities

Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

Diverse and Inclusive

Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.

About Us

We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.



SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.

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