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Emirates Medical Services jobs in Dubai

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    • The ideal candidate will have a strong background in telecalling or customer service.
    • Educate customers about available services, offerings, and solutions.
    • View all Care24 Health Care jobs - Dubai jobs - Healthcare Executive jobs in Dubai
    • Salary Search: Patient Relationship Executive (Healthcare / Medical Services) salaries in Dubai
    • See popular questions & answers about Care24 Health Care
    • Cross-sell and promote clinic services across different departments.
    • Knowledge of different medical or aesthetic departments is a big advantage.
    • You will also receive excellent medical, life, and dental insurance, and more.
    • Your minimum qualification is high school graduate (Grade 12).
    • Strong customer service and interpersonal skills.
    • Register new patients and maintain accurate medical records.
    • Process payments and issue invoices.
    • Utilizes standard medical coding systems (such as ICD-10, ACHI, SNOMED CT, and others) to assign and record accurate codes for all diagnoses, services,…
    • Basic knowledge of medical terminology.
    • A medical biller is responsible for submitting & resubmitting medical claims to insurance companies and payers on behalf…
    • Excellent interpersonal and customer service skills.
    • Customer and sales focus on providing excellent service and closing any sales opportunity.
    • Effective use of company promotional tools, FMS (Free medical sample) and service to achieve assigned target.
    • Develop and manage an assigned sales territory.
    • Experience in customer service management.
    • A Degree or Diploma in any medical background or social work is ideal.
    • Client-provided or Axios-mandated trainings.
    • Coordinate with receptionists, patient coordinators, and medical teams.
    • Explain the clinic’s aesthetic, laser, and plastic surgery services clearly and…
    • Respond to client inquiries and provide professional customer service.
    • Experience working in a typing center, PRO services company, or corporate HR department.
    • Exposure to / experience with customer service principles.
    • Supports the provision of safe, patient and family focused quality care.
    • Proven experience in sales and marketing, ideally within healthcare or medical services.
    • Represent the company at conferences and medical events.
    • Providing excellent customer service through responding swiftly to queries from insured member, medical provider .
    • Where required, handle all aspects of internal customer service to ensure a professional, accurate and informative service.

Job Post Details

Patient Relationship Executive (Healthcare / Medical Services) - job post

Care24 Health Care
Dubai
From AED4,500 a month

Job details

Pay

  • From AED4,500 a month

Job type

  • Full-time

Location

Dubai

Full job description

Job Title: Patient Relationship Executive
Industry: Service / Customer Support

Job Summary:
We are looking for a warm, empathetic, and service-driven Patient Relationship Executive to support and manage customer communication primarily over the phone. This role is crucial in ensuring a positive experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the customer journey. The ideal candidate will have a strong background in telecalling or customer service.

Key Responsibilities:

  • Make outbound calls to confirm appointments, conduct follow-ups, and gather feedback post-service.
  • Manage inbound calls and respond to queries regarding services, availability, procedures, and protocols.
  • Educate customers about available services, offerings, and solutions.
  • Update and maintain accurate records of interactions, follow-ups, and call outcomes using internal systems.
  • Collaborate with internal teams to ensure smooth scheduling and coordination.
  • Send appointment reminders, payment follow-ups, and updates via call, SMS, or email.
  • Handle concerns or complaints with empathy and escalate complex issues to the appropriate department.
  • Assist with basic administrative tasks related to customer handling, call logs, and documentation.

Desired Candidate Profile:

  • Minimum 1–2 years of experience in telecalling, customer service, or coordination roles.
  • Excellent verbal communication skills in English; knowledge of regional languages is a plus.
  • Strong interpersonal skills with a customer-centric and polite approach.
  • Ability to manage high call volumes, multitask, and stay organized in a fast-paced environment.
  • Familiarity with CRM or appointment scheduling tools is a plus.
  • Proficient in MS Office and basic computer operations.

Additional Details:

  • Experience Required: 1–2+ years in Telecalling / Customer Support
  • Education: Bachelor’s degree preferred (any discipline)
  • Joining: Immediate joiners will be given preference

Job Type: Full-time

Pay: From AED4,500.00 per month

Application Question(s):

  • Are you available for immediate joining?

Experience:

  • Healthcare/ Hospital: 1 year (Preferred)

Work Location: In person

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