Edge Integrated Technical Services jobs

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Do you want to play a part in that journey and own technical products used by stakeholders and customers across the world? Join us in Cosmopolitan Dubai as a Technical Manager and make your mark on the aviation world!

As a valued member of our team, you will play a pivotal role in leading the Enterprise API Modernization programme and operating the API Centre of Excellence (CoE). You will drive the transformation of the organisation’s integration landscape into a secure, scalable, reusable, and AI-ready API ecosystem by promoting API-First practices, modernising legacy integrations, governing enterprise API standards, and enabling adoption of the strategic API platform. If you are passionate about delivering modern digital integration capabilities, establishing engineering excellence, and enabling innovation through APIs, we invite you to apply and contribute to the success of Emirates Group

As a T echnical Manager - API Platform & Integration Strategy , you will be responsible b uilding and operating Emirates Group's strategic API platform and Centre of Excellence, enabling APIs to be managed as reusable digital products that accelerate business transformation, AI adoption, integration modernisation and enterprise agility.

In this role, you will:

• Define KPIs for the teams in line with departmental goals and objectives. Consistently meet or exceed agreed KPIS. Ensure all communications, reports and updates are accurate and consistently delivered in a timely manner.
• Ensure technologies comply with corporate security policies and procedures and all audit observations, risks and/or exceptions are identified and positively managed. Ensure all security and other operating system patches are promptly identified, reviewed, and assessed for their impact on the relevant environment and accordingly implemented on the relevant technologies.
• Responsible for providing 3rd level support for the relevant technology environment to the Incident and the Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents.
• Collaborate closely with all IT teams to deliver products and services that contribute to the organization growth.
• Responsible for setting clear and consistent performance objectives, implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained enabling a high performance culture. Manage the technical expertise within the team so that resources are appropriately and effectively allocated. Assign suitably qualified resources to projects to support the ongoing IT work programme.
• Identify and develop needed products or services by creating Business Cases, conducting RFTs and coordinating with various stakeholders inside IT as well as other departments.
• Develop and effectively manage the team and technology budgets. Manage total cost of ownership of products and services within the respective technologies ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions, positively contribute to the process of cost control and provide financial transparency.
• Work closely with teams responsible for vendor management and vendor contract negotiations, to ensure SLAs are monitored and managed and contracts are seen to be value for money.
• Provide technical consultancy and guidance to the team members and technical manager of other technologies, enterprise architects, and project teams. Providing technical expertise to the enterprise architecture team for defining architecture strategy and standards and design the relevant technologies accordingly.
• Identify areas of improvement in existing technologies including end of life technology replacement and evaluation of new relevant technologies within the relevant environment in accordance with industry trends. Drive projects through assigned project managers.