Director jobs in Dubai

Director of Operations

PROPUP is a Dubai-based holiday homes company managing a growing portfolio of premium short-term rental properties across the city.

We are an ambitious, fast-growing company with a clear long-term vision to manage more than 1,000 properties across the UAE within the next five years.

Our growth is driven by four core values:

• Integrity
• Persistence
• Reliability
• Growth

As our company continues to expand, we are looking for people who want to grow with us. We believe in promoting from within, giving talented individuals the opportunity to build long-term careers while helping shape the future of our organization.

About the Role

The mission of this role is to deliver a consistently excellent guest experience across every PROPUP property, through a well-led team, reliable suppliers and clear, continuously improving procedures.

The Director of Operations heads the Operations department and reports directly to the Managing Director. The position leads the Guest Experience team (Guest Experience Manager, Guest Experience Coordinators, Guest Experience Officers and Maintenance Officers) and is accountable for guest satisfaction, operational quality and the operations budget across the portfolio.

This is an excellent opportunity for an experienced operations leader who enjoys building teams and systems, and who wants a senior seat in a company that is scaling quickly.

Key Responsibilities

• Lead the Operations team: participate in the recruitment, promotion and termination of team members, and conduct weekly, monthly and quarterly team assessments.
• Oversee the quality of guest communication across all channels and platforms.
• Own the portfolio's guest review scores and ratings, and drive the actions that raise them.
• Prepare and manage the operations budget.
• Manage third-party relationships, including cleaning, laundry and maintenance contractors, and hold them to agreed performance standards.
• Implement new operations procedures and improve existing ones.
• Lead the rollout and adoption of the company's operations technology, including AI guest messaging and operations task management.
• Ensure the portfolio complies with Dubai Department of Economy and Tourism (DET) holiday home regulations and licensing requirements.
• Report operational KPIs to the Managing Director.

Requirements – Mandatory

• Previous experience as an Operations, Guest Experience or Rooms Manager or Director at a Dubai holiday homes company or a Dubai hotel. Applicants without this experience will not be considered.
• Minimum 5 years of experience in hospitality or holiday homes operations.
• Proven experience leading and developing an operations team.
• Experience managing an operations budget and third-party suppliers.
• Currently based in Dubai.
• Strong written and spoken English.

Requirements – Preferred

• Experience with property management and operations software (Hostaway, Guesty, Breezeway, Besty or similar).
• Strong knowledge of DET holiday home regulations.
• Experience with a premium or luxury property portfolio.
• Experience in a fast-growing company.
• Degree in Hospitality Management, Business or a related field.
• Arabic.

What We Offer

• Competitive salary based on experience, plus a performance-based bonus.
• Opportunity to grow with one of Dubai's fastest-growing holiday homes companies.
• Clear career progression and internal promotion opportunities.
• A dynamic and collaborative working environment.
• The opportunity to help build the future of a rapidly growing organization.

Pay: Up to AED20,000.00 per month

Experience:

• hospitality or holiday homes operations: 4 years (Required)
• Director of Manager in Dubai holiday homes : 1 year (Required)

Location:

• Dubai (Required)

Work Location: In person