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Desktop Support Engineer jobs in UAE

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    • Experience: 0–2 years in IT support, helpdesk, or desktop support.
    • Maintain inventory of IT assets and document all support activities.
    • Tasks will be L1 & L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation & replacement.
    • Provide Level 1, Level 2, and Level 3 technical support to end users.
    • The ideal candidate will be responsible for ensuring the reliability, security, and…
    • Troubleshooting: Diagnosing and resolving hardware, software, and network issues for users.
    • Installation & Configuration: Setting up and configuring computer…
    • And in his absence the backup engineer may be dispatched to support.
    • ServiceNow for Provider support teams.
    • Provider will provide field support services.
    • 5 years of experience in desktop / IT support.
    • Provide user desktop support for Windows, Microsoft office, emails, and other software issues.
    • Experience in network security in a support, design, consultancy or operations role.
    • We're always innovating and we hire the best at what they do to ensure our…
    • Coordinating with the remote support team to fix issues and provide top-notch support service to clients.
    • Provide ONSITE and remote IT technical support to…
    • Desktop support : 4 years (Preferred).
    • 5 to 6 years of Desktop and Server support experience.
    • Experience providing customer support for server application…
    • Familiarity with remote desktop applications and help desk software.
    • Provide first and second-level technical support for end users.
    • Track and document all support activities, including resolutions, in the ticketing system.
    • Customer-focused attitude with a passion for delivering high-quality…
    • This role is suitable for someone looking to progress from desktop support.
    • Solid experience in providing high-volume, fast-paced desktop support.
    • 2–5 years of experience in IT support, desktop support, or system administration.
    • This role is ideal for a professional who can provide technical support,…
    • 2–4 years of experience in IT support or desktop support roles.
    • Provide first and second-level technical support for desktops, laptops, printers, and related…
    • Ability to work independently and manage multiple support requests.
    • The ideal candidate should possess strong troubleshooting skills and hands-on experience in…

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Job Post Details

Desktop Support - job post

Alpha Data Recruitment
3.2 out of 5 stars
Abu Dhabi
AED5,000 - AED5,500 a month

Job details

Pay

  • AED5,000 - AED5,500 a month

Job type

  • Contract

Location

Abu Dhabi

Full job description

The L1 Desktop Support Engineer provides first-level technical support to end-users, resolving hardware, software, and network-related issues. This role ensures smooth IT operations by responding promptly to user requests, troubleshooting basic problems, and escalating complex issues to higher-level support teams when necessary.

Key Responsibilities:

  • Provide first-level support for end-users via phone, email, chat, or ticketing system.
  • Troubleshoot and resolve issues related to desktops, laptops, peripherals, printers, and other IT equipment.
  • Install, configure, and maintain software applications, operating systems, and antivirus solutions.
  • Assist users with password resets, account lockouts, and access permissions.
  • Support basic network connectivity issues (LAN, Wi-Fi, VPN).
  • Maintain inventory of IT assets and document all support activities.
  • Escalate unresolved or complex issues to L2/L3 support teams following standard procedures.
  • Provide guidance and basic training to end-users on software and hardware usage.
  • Ensure tickets are updated accurately and closed in a timely manner.
  • Follow IT policies, procedures, and security guidelines.

Qualifications & Skills:

  • Education: Diploma/Degree in Computer Science, IT, or related field.
  • Experience: 0–2 years in IT support, helpdesk, or desktop support.
  • Technical Skills:
  • Basic troubleshooting of Windows and macOS operating systems.
  • Knowledge of Microsoft Office Suite and commonly used enterprise applications.
  • Familiarity with printers, scanners, and other peripheral devices.
  • Understanding of basic networking concepts (IP, DNS, DHCP, VPN).
  • Soft Skills:
  • Strong communication and interpersonal skills.
  • Customer-focused with a problem-solving attitude.
  • Ability to work under pressure and manage multiple support requests.

Pay: AED5,000.00 - AED5,500.00 per month

Work Location: In person

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