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Patient Coordinator(Dental Focus) for Aesthetic Clinic
From AED8,000 a month
Permanent, Full-time

Job details

From AED8,000 a month
Permanent, Full-time
Dubai

Full job description

Are you passionate about delivering exceptional client journeys and converting quality leads in a luxury medical setting?

Join us at My London Skin Clinic, a leading high-end aesthetics, health, wellness, and dental clinic with an established multi-clinic presence and a strong reputation across the UK and UAE for innovation, patient care, and outstanding results. As we expand our specialized dental department into Dubai Hills, we are seeking an experienced Patient Coordinator to take ownership of patient enquiries, front-desk coordination, and lead conversion.

With our expanding team, we need a hardworking, team-focused professional who can manage patient flow seamlessly, answer clinical enquiries with confidence, and elevate the overall patient experience to drive business growth.

Key Responsibilities

  • Lead Management & Conversion: Respond promptly to all incoming enquiries, converting leads into consultations and treatments through professional, informative, and persuasive communication.
  • Front Desk & Operations: Manage patient flow, coordinate appointment bookings, handle front-desk reception, and execute billing procedures accurately.
  • Patient Care & Follow-Up: Answer general dental enquiries with confidence, conduct post-operative follow-up calls, and manage routine patient recalls.
  • CRM & Tracking: Maintain an organized log of all leads, follow-ups, and conversion metrics to support marketing campaigns and maximize ROI.
  • Team Collaboration: Work independently while liaising effectively with the broader front-desk team, doctors, and clinic staff across locations.

Requirements & Qualifications

  • Experience: Minimum 2 years of front-desk experience specifically in a dental clinic. (Note: Applicants with general medical-only front desk experience will not be considered).
  • Specialist Knowledge: Prior experience working in a clinic with an Orthodontist and Endodontist is highly preferred.
  • Communication Skills: Fluent English (written and verbal) is essential. Arabic language skills are advantageous but not required.
  • Clinical Confidence: Fully comfortable addressing general dental questions, post-op instructions, and handling patient concerns smoothly.
  • Administrative Skills: Proficient with dental billing procedures, CRMs, and scheduling software.
  • Attitude: Friendly, proactive, target-driven, and dedicated to delivering a 5-star experience for patients in a luxury environment.
  • Availability: Willingness to work a 6-day week schedule, including weekends (Saturday and Sunday).

What We Offer

  • Competitive salary + performance-based incentives/commission.
  • Opportunity to grow with an internationally recognized brand expanding into flagship locations like Dubai Hills.
  • Continuous training in luxury client care and treatment knowledge.
  • A supportive, high-energy team environment in a top-tier luxury setting.

If you're driven by results, take pride in excellent communication, and want to be part of a brand that values innovation and elegance we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: From AED8,000.00 per month

Application Question(s):

  • Do you speak any other languages?
  • Have you worked in the Medical Industry before?
  • Have you work in Dental Clinic Before?

Experience:

  • Patient Cordinator: 3 years (Preferred)

Language:

  • English as your first language? (Required)
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