Customer Service Manager jobs

Job Opportunity: Service Center Garage ManagerPosition Overview

We are a premier automotive service center seeking a skilled, well-connected Garage Manager with at least 5 years of leadership experience. The ideal candidate will bridge the gap between technical workshop operations, customer service, and insurance networks. You must possess deep technical knowledge of cars, expert insurance processing skills, and a proven track record of bringing in repair business through existing insurance company networks.

Core Responsibilities

• Business Development: Utilize existing relationships with insurance companies to bring in new repair work and claims to the service center.
• Operations Management: Supervise workshop workflow, assign tasks to mechanics, and ensure all repairs meet safety and quality standards.
• Insurance Coordination: Act as the primary point of contact for insurance providers. Manage standard operating procedures for claims, parts procurement approval, and damage assessments.
• Customer Relations: Provide accurate repair estimates, explain technical issues to clients clearly, and resolve complaints.
• Team Leadership: Mentor, train, and manage workshop staff to maximize productivity and efficiency.

Qualifications & Skills

• Experience: Minimum 5 years of proven experience as a Garage/Service Center Manager.
• Insurance Expertise & Network: Strong, specialized knowledge of insurance claim processes plus an active network of contacts to bring consistent work from insurance firms.
• Technical Savvy: Expert knowledge of mechanical, electrical, and bodywork systems across various car brands.
• Attributes: Business-minded, excellent problem-solving skills, strong leadership, and the ability to drive workshop revenue.

What We Offer

• Competitive salary based on experience (plus attractive commission/bonuses for work brought in). Starting from 7K
• A professional and supportive working environment.

Work Location: In person