Contract International Dubai Medical jobs

Job Description

Coordinator – International Healthcare Network

Company: MedNero Medical Treatment Facilitation Services LLC
Location: Dubai, United Arab Emirates
Website: www.mednero.com

Employment Type: Full-Time | Office-Based
Department: International Operations & Partnerships
Reports To: Head of Operations / Management

About MedNero

MedNero is an international hybrid telehealth and medical treatment facilitation platform headquartered and operated from Dubai, United Arab Emirates, connecting patients with leading hospitals, clinics, and specialist physicians worldwide.

With a global vision, MedNero aims to establish and expand its presence across Asia, the Middle East—particularly the Gulf Cooperation Council (GCC) countries—and Africa, creating an extensive international healthcare network that makes high-quality medical services more accessible across these regions.

Our platform integrates international teleconsultations, specialist appointments, second medical opinions, medical travel coordination, and comprehensive patient support through a growing global network of healthcare partners and dedicated International Consultation Coordination Officers (ICCOs).

Position Overview

We are seeking a highly organised, proactive, and professional Coordinator – International Healthcare Network to join our Dubai headquarters.

The successful candidate will serve as the central communication and operational bridge between MedNero, its international hospital partners, specialist physicians, and ICCOs, ensuring seamless coordination of patient appointments, referrals, consultations, treatment arrangements, and partnership activities.

The role also involves coordinating new hospital partnerships, supporting partner onboarding, maintaining strong institutional relationships, and ensuring smooth daily operations across MedNero's international healthcare network.

Key Responsibilities

1. International Hospital & Partner Coordination

• Act as the primary coordination contact between MedNero and its international partner hospitals, clinics, and healthcare institutions.
• Maintain regular communication with hospital international patient departments, partnership teams, and appointment coordinators.
• Coordinate hospital responses regarding specialist availability, appointments, treatment estimates, and patient referrals.
• Follow up on pending requests and resolve operational or communication delays.
• Maintain updated hospital contacts, specialty information, service availability, and partner records.

2. ICCO Support & Patient Appointment Coordination

• Work closely with MedNero's ICCOs to facilitate patient appointments with international hospitals and specialist physicians.
• Coordinate teleconsultations, second opinions, diagnostic appointments, hospital admissions, and treatment bookings.
• Assist ICCOs in obtaining appointment confirmations, hospital requirements, treatment quotations, and relevant documentation.
• Monitor pending appointments, referral progress, and hospital responses to ensure timely service delivery.
• Coordinate rescheduling, cancellations, follow-up appointments, and other operational requirements.
• Escalate urgent or unresolved patient coordination matters to the appropriate management or clinical team.

3. New Hospital Partnerships & Onboarding

• Coordinate communication with prospective hospitals, clinics, and healthcare organisations worldwide.
• Arrange introductory meetings, virtual presentations, and partnership discussions.
• Follow up on partnership proposals, agreements, documentation, and negotiations as directed by management.
• Collect hospital profiles, registration documents, service details, physician profiles, and commercial information.
• Coordinate the execution of partnership agreements and maintain accurate partnership records.
• Support the onboarding of new hospitals, doctors, and services onto the MedNero platform.
• Ensure partner profiles, contact information, and operational procedures remain updated.

4. Partnership Relationship Management

• Maintain professional and productive relationships with existing international healthcare partners.
• Serve as the central point of contact for routine partner communications, operational inquiries, and service coordination.
• Monitor partner responsiveness, service quality, and operational cooperation.
• Coordinate regular follow-ups, meetings, and partnership reviews.
• Identify opportunities to strengthen existing partnerships and expand service offerings.
• Escalate contractual, commercial, or service-related concerns to management.

5. Operational Coordination & Reporting

• Maintain accurate records of hospital referrals, appointment requests, confirmations, and pending cases.
• Update the MedNero platform, CRM, and internal coordination systems.
• Track new partnership development, agreement status, and hospital onboarding progress.
• Prepare daily or weekly operational updates and partnership progress reports.
• Coordinate internally with ICCOs, management, finance, and other relevant departments.
• Ensure all activities comply with MedNero's SOPs, confidentiality requirements, and applicable patient data protection regulations.

Qualifications & Experience

• Bachelor's degree in Business Administration, Healthcare Management, Hospital Administration, International Relations, or a related discipline.
• Minimum 2–3 years of relevant experience, preferably in hospital coordination, international patient services, medical tourism, healthcare partnerships, or healthcare administration.
• Experience communicating with international hospitals, clinics, or medical service providers is highly desirable.
• Excellent written and spoken English, with strong professional email and business communication skills.
• Proficiency in Microsoft Office, CRM systems, and digital coordination platforms.
• Strong organisational, multitasking, follow-up, and problem-solving abilities.
• Ability to manage multiple international partners and appointment requests across different time zones.
• Familiarity with medical terminology, hospital appointment procedures, and international patient coordination is an advantage.
• Additional languages, particularly Arabic, Chinese, or other Asian languages, are an advantage.

Key Competencies

• Excellent international communication and interpersonal skills.
• Strong follow-up discipline and attention to detail.
• Ability to work independently and manage competing priorities.
• Professional relationship management and coordination skills.
• Patient-service-oriented approach.
• High standards of confidentiality, integrity, and accountability.
• Ability to work effectively in a fast-growing international healthcare environment.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

• Timely processing and confirmation of hospital appointment requests.
• Responsiveness and effective communication with ICCOs and healthcare partners.
• Resolution of pending referrals and coordination issues.
• Successful coordination and onboarding of new hospital partners.
• Accuracy of operational records and reporting.
• Partner relationship quality and overall coordination efficiency.

What We Offer

• Opportunity to join an emerging international healthcare technology platform.
• Exposure to leading hospitals and healthcare institutions worldwide.
• A dynamic, multicultural working environment in Dubai.
• Professional development and career growth opportunities.
• Competitive remuneration based on qualifications and experience.

How to Apply

Interested candidates should submit their updated CV, mentioning Coordinator – International Healthcare Network – Dubai in the application subject.

Pay: AED5,000.00 - AED8,000.00 per month

Work Location: In person