Collection Manager jobs in Dubai

About Us
Mansions OAM is a boutique community management company in Dubai, managing residential communities and working with unit owners, owners’ committees and regulators. We’re looking for a customer-focused Collections Assistant to join our growing Collections team.

About the Role
As Collections Assistant, you’ll support the team with day-to-day follow-up of overdue service charge accounts. This is mainly an outbound calling and email role. You’ll report directly to the Collections Manager.

Key Responsibilities

• Make outbound calls to unit owners to follow up on outstanding service charges and secure payment commitments
• Follow up on promised payment dates and confirm payments received with the Finance team
• Send payment reminders through the Community Portal and by email
• Manage the collections email inbox and respond to owner inquiries promptly and professionally
• Provide owners with statements, invoices and payment details
• Update the collection tracker accurately after every call and email
• Escalate disputes and sensitive cases to the Collections Manager
• Provide daily and weekly updates on calls made, payments secured and pending follow-ups

Requirements

• Experience in a Call Center, Customer Service or Help Desk role, with outbound calling, follow-ups and email handling
• Excellent spoken and written English
• Professional, polite telephone manner, with the ability to handle sensitive conversations calmly
• Good working knowledge of MS Office (Excel, Outlook, Word)
• Strong attention to detail and accurate record keeping
• Ability to work in a team and meet daily follow-up targets

Nice to Have

• Bachelor’s degree or equivalent
• UAE work experience
• Exposure to community or property management

Not Required

• Arabic language skills
• Previous collections experience, as full training will be provided

Work Location: In person