Chain Restaurants jobs in Dubai

Job Overview

Akwaaba Bites is seeking an experienced and results-driven Head of Operations to lead its daily food-service and delivery operations in Ghana. The role is responsible for ensuring efficient order fulfilment, food quality, customer satisfaction, workforce performance, cost control, and compliance across all operating locations.

Core Responsibilities1. Operational Leadership

• Lead the daily operations of the kitchen, order-processing, dispatch, and delivery teams.
• Develop operational plans, workflows, and standard operating procedures.
• Ensure orders are prepared, dispatched, and delivered accurately and on time.
• Coordinate closely with management, kitchen, customer service, finance, HR, suppliers, and technology teams.
• Identify operational gaps and implement practical improvements.
• Support the launch and operational readiness of new locations or service areas.

2. Food Quality and Service Standards

• Ensure consistent food quality, portion size, packaging, and presentation.
• Monitor order accuracy from preparation through final delivery.
• Implement quality-control procedures across kitchen and delivery operations.
• Investigate customer complaints, identify root causes, and ensure corrective action.
• Maintain high standards of hygiene, cleanliness, and customer service.

3. Team and Performance Management

• Lead, train, and supervise kitchen, dispatch, customer-service, and delivery teams.
• Plan staffing levels and shift schedules according to order volume and peak periods.
• Set clear departmental targets and monitor employee performance.
• Conduct regular operational meetings, coaching sessions, and performance reviews.
• Work with HR on recruitment, onboarding, attendance, discipline, and workforce planning.
• Build a culture of accountability, teamwork, safety, and continuous improvement.

4. Delivery and Dispatch Management

• Oversee rider allocation, delivery routes, order tracking, and delivery performance.
• Monitor delivery times, failed deliveries, cancelled orders, and customer complaints.
• Ensure riders follow food-handling, payment, road-safety, and customer-service procedures.
• Maintain accurate rider, vehicle, fuel, and delivery records.
• Develop contingency plans for high demand, bad weather, vehicle breakdowns, and other disruptions.

5. Inventory and Supplier Management

• Monitor stock levels and ensure the timely availability of ingredients, packaging, and operating supplies.
• Reduce food waste, stock shortages, over-ordering, and unauthorised usage.
• Oversee stock counts, inventory records, receiving procedures, and storage standards.
• Evaluate supplier quality, pricing, reliability, and delivery performance.
• Work with management and finance to negotiate suitable supplier terms.

6. Financial and Cost Control

• Prepare and manage operational budgets.
• Monitor food costs, labour costs, delivery expenses, fuel usage, wastage, and other operating costs.
• Review daily sales, order volume, refunds, discounts, cancellations, and payment discrepancies.
• Identify cost-saving opportunities without affecting food quality or customer experience.
• Submit accurate weekly and monthly operational reports to management.

7. Technology and Process Improvement

• Oversee the operational use of ordering, payment, inventory, dispatch, and delivery systems.
• Work with the technical team to resolve system issues affecting customers or operations.
• Use operational data to identify trends, bottlenecks, and improvement opportunities.
• Support the testing and implementation of new system features and automated processes.
• Ensure operational records and customer information are accurate and confidential.

8. Compliance and Risk Management

• Ensure compliance with applicable Ghanaian food-safety, employment, health, licensing, and road-safety requirements.
• Maintain required documentation and support inspections by authorised regulatory bodies.
• Implement workplace health, safety, security, and emergency procedures.
• Report and investigate accidents, food-safety concerns, fraud, cash discrepancies, and operational incidents.
• Ensure corrective actions are documented and completed.

Job Requirements

• Bachelor’s degree in Operations Management, Business Administration, Hospitality Management, Supply Chain Management, or a related field.
• At least five years of operations experience, including a minimum of two years in a leadership role.
• Experience in food service, restaurants, delivery platforms, quick-service restaurants, hospitality, or e-commerce is strongly preferred.
• Strong knowledge of operational planning, inventory control, logistics, budgeting, and team management.
• Good understanding of Ghana’s food-service and delivery environment.
• Strong analytical, problem-solving, communication, and decision-making skills.
• Ability to work under pressure and manage multiple operational priorities.
• Proficiency in Microsoft Excel, Google Workspace, reporting tools, and operational systems.
• Willingness to work flexible hours, including evenings, weekends, public holidays, and peak periods.

Key Performance Indicators

• Order preparation and delivery turnaround time.
• Order accuracy and successful fulfilment rate.
• Customer satisfaction, ratings, and complaint-resolution time.
• Food cost, labour cost, delivery cost, and overall operational cost.
• Food waste, stock variance, and product-availability rate.
• Revenue growth and operational profitability.
• Staff productivity, attendance, and retention.
• Rider performance and on-time delivery rate.
• Compliance with food-safety and operational standards.
• Completion of operational reports and corrective actions.

Pay: AED4,994.93 - AED26,620.12 per month

Ability to commute/relocate:

• Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• Are you located in Ghana?

Work Location: In person