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    • Handle incoming calls and manage outgoing calls as required.
    • 1+ years of experience in a call center or contact center setting.
    • View all Farnek Services jobs - Dubai jobs - Call Center Representative jobs in Dubai
    • Salary Search: Call Centre Agent salaries in Dubai
    • See popular questions & answers about Farnek Services
    • Responsible for handling outbound and inbound calls, supporting patient communication, appointment management, lead follow-up, and delivering excellent customer…
    • 0–1 year of experience in customer service, call centre, telesales, or customer retention.
    • Handle customer inquiries through phone calls, emails, WhatsApp, and…
    • Provide excellent customer service by attending to incoming calls within the quality guidelines.
    • Ensure quality of inbound / outbound calls by achieving set…
    • As a Call Center Agent, you will play a crucial role in ensuring a positive customer experience by handling inbound and outbound calls with professionalism and…
    • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
    • Oversee the day to day operations.
    • Handle incoming and outgoing customer calls.
    • Provide clear information about company services.
    • Assist clients with queries and follow-ups.
    • Previous call center customer service experience is required.
    • Handle calls in a consistently polite, professional and efficient manner.
  • *Bayee barabanaa dhugaa qabaa dalagaa fedhaa afani Arabia bekkaa sudii woga 4 turee * Work Location:…
    • Manage large amounts of inbound and outbound calls in a timely manner.
    • Keep records of all conversations in our call center database in a comprehensible way.
    • Strong BPO/call center/contact center background highly valued (education, retail, telecom, finance, or service industries OK).
  • Join the WeDubai team and grow your career with us! Salary: AED 2,500+ (based on experience) Requirements: Good communication skills Basic computer…
    • Wednesday to Friday 1st to 3rd July 2026*.
    • The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle client…
    • Project a favorable image of One&Only the Palm to the public via telephonic interactions always.
    • To assist in coordinating all guest requests in a timely manner…
    • Responsible for handling outbound and inbound calls, supporting patient communication, appointment management, lead follow-up, and delivering excellent customer…

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Job Post Details

Call Centre Agent - job post

Farnek Services
3.8 out of 5 stars
Dubai
You must create an Indeed account before continuing to the company website to apply

Location

Dubai

Full job description

Accountabilities

  • Handle incoming calls and manage outgoing calls as required.
  • Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot.
  • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Follow communication scripts when handling different topics.
  • Maintains customer records by updating account information.
  • Respond to queries, amend data and re-issue tasks as required
  • Provide a friendly and professional point of contact for customers for any queries or concerns.
  • Repost Farnek posts on social media forums.
  • Promoting company activities online on social media forums like LinkedIn, Facebook and Instagram
  • Direct customer inquiries to HR, if any

Key Performance Indicators

  • Number of Customers
  • Number of customer complaints addressed
  • Number of post reposted

Education/Qualification, Skills, Competencies and Experience

Identify the recruitment specifications needed to perform this job at fully-acceptable level

Education/Qualification

Diploma

Experience (experience required for the job)

  • 1+ years of experience in a call center or contact center setting
  • Strong understanding of company policies, and services.

Skills (general job knowledge & skills)

  • Organizational skills
  • Time management
  • Sense of responsibility and responsiveness
  • Communication skills
  • Safety
  • Customer focus
  • Problem solving
  • Analytical skills
  • Training and coaching
  • Team Management
Required Skills:

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