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    • Handle incoming calls and manage outgoing calls as required.
    • 1+ years of experience in a call center or contact center setting.
    • View all Farnek Services jobs - Dubai jobs - Call Center Representative jobs in Dubai
    • Salary Search: Call Centre Agent salaries in Dubai
    • See popular questions & answers about Farnek Services
    • Answer inbound calls from families promptly and professionally.
    • Follow call scripts, quality standards, and compliance guidelines.
    • Bachelor’s degree is a must.
    • Call center: 2 years (Required).
    • Experience in customer service or call center minmum 2 years.
    • Ability to handle bookings, inquiries, and follow-ups.
    • Handle incoming and outgoing customer calls professionally.
    • Meet assigned call quality, productivity and customer service targets.
    • Handle inbound and outbound calls professionally.
    • Previous experience in call center, customer service, or sales.
    • Follow up with potential patients and leads.
    • Analyze data from AI and call center systems to improve customer engagement, reduce call load, and streamline processes.
    • Performance Reporting: Prepare periodic performance reports, tracking call metrics and booking conversion rates.
    • Handle incoming and outgoing customer calls.
    • Provide clear information about company services.
    • Assist clients with queries and follow-ups.
    • Liaise with the PRO, typing centres, medical centres and other relevant service providers.
    • Attend and redirect incoming calls and general enquiries.
  • call center agent preferably FEMALE english/ arabic speaker basic computer skills Pay: From AED3,000.00 per month Work Location: In…
    • Manage large amounts of inbound and outbound calls in a timely manner.
    • Keep records of all conversations in our call center database in a comprehensible way.
    • Handle inbound and outbound customer calls efficiently and professionally.
    • Minimum of 3 years in a customer service or call center role.
    • With industry-leading technology, marketing, and customer experience, we are committed to delivering exceptional service to every client across sales, leasing,…
    • Experience Level:* 0+ years (Freshers welcome).
    • Confidence in dealing with clients.
    • Languages Preferred: English, Malayalam, Hindi, Gujarati, Tamil, Kannada.
    • Follow call scripts and company communication guidelines when interacting with customers.
    • Meet daily/weekly call handling targets and service quality standards.

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Job Post Details

Call Centre Agent - job post

Farnek Services
3.8 out of 5 stars
Dubai
You must create an Indeed account before continuing to the company website to apply

Location

Dubai

Full job description

Accountabilities

  • Handle incoming calls and manage outgoing calls as required.
  • Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot.
  • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Follow communication scripts when handling different topics.
  • Maintains customer records by updating account information.
  • Respond to queries, amend data and re-issue tasks as required
  • Provide a friendly and professional point of contact for customers for any queries or concerns.
  • Repost Farnek posts on social media forums.
  • Promoting company activities online on social media forums like LinkedIn, Facebook and Instagram
  • Direct customer inquiries to HR, if any

Key Performance Indicators

  • Number of Customers
  • Number of customer complaints addressed
  • Number of post reposted

Education/Qualification, Skills, Competencies and Experience

Identify the recruitment specifications needed to perform this job at fully-acceptable level

Education/Qualification

Diploma

Experience (experience required for the job)

  • 1+ years of experience in a call center or contact center setting
  • Strong understanding of company policies, and services.

Skills (general job knowledge & skills)

  • Organizational skills
  • Time management
  • Sense of responsibility and responsiveness
  • Communication skills
  • Safety
  • Customer focus
  • Problem solving
  • Analytical skills
  • Training and coaching
  • Team Management
Required Skills:

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