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    • Make outbound calls to potential customers from internal lead databases.
    • Meet daily and monthly KPIs related to calls, lead conversion, and bookings.
    • View all ALBA CORP jobs - Dubai jobs - Call Center Representative jobs in Dubai
    • Salary Search: Call Center Agent salaries in Dubai
  • View similar jobs with this employer
    • Call center training or experience is preferred.
    • Appropriately transfer calls to relevant departments or staff when necessary, ensuring a seamless experience.
    • Minimum 2 years of experience in telesales, call center sales, or appointment booking.
    • Contact new leads promptly through phone calls and WhatsApp.
    • As a Call Center Agent, you will play a crucial role in ensuring a positive customer experience by handling inbound and outbound calls with professionalism and…
    • 1+ years of experience in a call center or contact center setting.
    • Handle incoming calls and manage outgoing calls as required.
    • Previous experience in customer service or a call center role (preferred).
    • Answer customer calls professionally and efficiently.
    • Phone & WhatsApp Handling — Answer calls, respond to WhatsApp inquiries, and follow up with clients professionally and promptly.
    • Minimum 2 years of experience in telesales, call center sales, or appointment booking.
    • Contact new leads promptly through phone calls and WhatsApp.
    • Basic knowledge or experience in customer service, outbound calling, tele sales, sales, or call center operations is an advantage.
    • Assist with basic administrative tasks related to patient handling, call logs, and documentation.
    • Ability to manage high call volumes, multitask, and stay…
    • We are seeking a highly organized studio booking coordinator with a minimum of 3 years of experience in client coordination and hospitality.
    • Minimum 1 year of call center experience (preferred).
    • Knowledge of call center software (e.g., Zendesk, Five9).
    • Fast-paced setting with high call volumes.
    • 2–4 years of customer service or call center experience.
    • Fluent in both Arabic and English (spoken and written) – mandatory.
    • Strong BPO/call center/contact center background highly valued (education, retail, telecom, finance, or service industries OK).
    • Moreover, you will have to maintain an efficient and effective flow of information with the guest and all internal departments and handle external as well as…

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Job Post Details

Call Center Agent - job post

ALBA CORP
Dubai•Remote
AED3,500 - AED8,000 a month
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • AED3,500 - AED8,000 a month

Full job description

We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division.
This role is ideal for someone with excellent communication skills, a persuasive approach, and a target-driven mindset. If you enjoy connecting with people and thrive in a fast-paced environment, we’d love to hear from you.


Key Responsibilities

Outbound Calling & Lead Engagement

  • Make outbound calls to potential customers from internal lead databases.

  • Present automotive services, offers, and vehicle options in a confident and professional manner.

  • Understand client needs and offer relevant vehicle or service solutions.

  • Book test drives, service appointments, or showroom visits.

  • Maintain accurate logs of conversations, outcomes, and preferences in the CRM.

Performance & Reporting

  • Meet daily and monthly KPIs related to calls, lead conversion, and bookings.

  • Record all activities in the CRM platform.

  • Provide feedback on script performance and lead engagement effectiveness.

Collaboration & Development

  • Coordinate with sales and service teams for quality lead handling.

  • Attend product and sales training sessions regularly.

  • Stay informed about vehicle arrivals, promotions, and service packages.

Requirements

  • Experience in outbound calling, telesales, or similar roles (automotive industry preferred).

  • Strong verbal communication and objection-handling skills.

  • Fluency in English (Arabic is a plus).

  • Familiarity with CRM tools and documentation processes.

  • Positive attitude, target-oriented mindset, and ability to thrive under pressure.

Compensation & Benefits

  • Base salary: AED 3,500/month

  • Average monthly incentive: AED 1,500–5,000 based on KPIs

  • Benefits include visa sponsorship (for eligible candidates), medical insurance, and ongoing training.

Work Arrangement

  • Type: Full-time, on-site

  • Location: Dubai, UAE

  • Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us?

  • Join a high-energy team in one of the UAE’s most active industries.

  • Access a transparent, performance-based incentive structure.

  • Grow through continuous training and development programs.

  • Be part of a results-driven company that values communication and teamwork.

If you're ready to contribute to a fast-growing team and build a rewarding career—apply today.

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