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Call Center jobs in Dubai

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    • Prior customer service or call center experience is an advantage but not mandatory.
    • Answer inbound calls from families promptly and professionally.
    • View all Meraki Group jobs - Dubai jobs - Call Center Representative jobs in Dubai
    • Salary Search: Call Center Executive salaries in Dubai
    • Make outbound calls to potential customers from internal lead databases.
    • Meet daily and monthly KPIs related to calls, lead conversion, and bookings.
    • Basic computer skills and familiarity with call center software.
    • Previous experience in customer service or call center environments is a plus.
    • · Previous experience as a Customer Service Representative in a call center or similar.
    • · Answer inbound calls promptly and professionally.
    • Call center: 2 years (Required).
    • Experience in customer service or call center minmum 2 years.
    • Ability to handle bookings, inquiries, and follow-ups.
    • * Answering patient calls and inquiries.
    • * Following up with new leads and converting them into bookings.
    • * Explaining services, offers, and basic pricing.
    • Handle inbound and outbound calls in a professional and timely manner.
    • Mandatory: Proven experience in sales (preferably call centre/telesales).
    • The ideal candidate will have excellent communication and interpersonal skills, a strong commitment to customer satisfaction, and the ability to provide high-…
    • Previous experience in healthcare, homecare, medical center, laboratory, hospital, call center, or customer service is preferred.
    • Experience: 3-5 years in call center management, with at least 2 years of experience in an aesthetic clinic or medical center within the UAE.
    • 2–4 years of customer service or call center experience.
    • Fluent in both Arabic and English (spoken and written) – mandatory.
    • Previous experience in a call center, customer service, or food & beverage environment is preferred.
    • Reports To:* Call Center Supervisor / Customer Experience…
    • Previous call center or sales experience preferred.
    • Meet daily and monthly call and sales targets.
    • Handle inbound and outbound calls in English and Arabic.
    • Analyze data from AI and call center systems to improve customer engagement, reduce call load, and streamline processes.
    • Minimum 2 years of experience in telesales, call center sales, or appointment booking.
    • Contact new leads promptly through phone calls and WhatsApp.

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Call Center Executive
Meraki Group
·
2.5
Dubai
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Job details

Here’s how the job details align with your profile.

Job type

Full-time

Full job description

Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.

Key Responsibilities:

  • Answer inbound calls from families promptly and professionally.
  • Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents.
  • Handle parent inquiries, complaints, and requests with accuracy and empathy.
  • Provide detailed information about the school, its processes & upcoming events/ activities.
  • Record & update details of all interactions in the CRM.
  • Escalate complex issues to senior team members & refer cases to specific teams depending on case history.
  • Achieve daily/weekly/monthly call handling and performance targets.
  • Maintain a positive, professional, and courteous tone during all customer interactions.
  • Follow call scripts, quality standards, and compliance guidelines.


Requirements
  • Bachelor’s degree is a must.
  • Prior customer service or call center experience is an advantage but not mandatory.
  • Excellent English communication Skills.
  • Active listening and problem-solving abilities.
  • Ability to remain calm under pressure and handle difficult parents.
  • Basic computer knowledge and familiarity with MS Office/CRM tools.
  • Flexible working in shifts for an international location.
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