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Customer Service & Administration Executive - job post

Jellyfish Energy
Dubai
From AED5,000 a month

Job details

Pay

  • From AED5,000 a month

Job type

  • Full-time

Location

Dubai

Full job description

Role Overview

We are a UK-based gas and energy supplier with an operational office in Dubai. We are seeking Customer Service & Administration Executives to support our UK customer base. This role requires delivering high-quality customer service and administrative support while working in UK business hours from our Dubai office.

Key Responsibilities

  • Handle inbound and outbound customer calls and emails professionally
  • Provide support to UK gas and energy customers, resolving queries efficiently
  • Carry out administrative duties including data entry, record keeping, and documentation
  • Update and maintain customer information accurately within internal systems
  • Liaise with internal teams to ensure timely resolution of customer issues
  • Adhere to company policies, procedures, and compliance requirements
  • Always maintain a high standard of customer service

Skills & Experience Required

  • Previous customer service and/or administrative experience preferred
  • Excellent spoken and written English
  • Good literacy and numeracy skills
  • Professional phone etiquette
  • Strong attention to detail and organisational skills
  • Confident using computers and customer management systems
  • Ability to work in UK business hours from Dubai
  • A willingness to learn and adapt to new systems and processes

Personal Attributes

  • Reliable and punctual
  • Customer-focused with a positive attitude
  • Able to work independently and as part of a team
  • Comfortable working in a fast-paced, target-driven environment

Salary & Benefits

  • 4 - 8 K per month AED
  • UAE employment visa and residency sponsorship
  • Health insurance in line with UAE labour law
  • 30 days Annual Leave
  • Training and development opportunities

Working Conditions

  • Office-based role in Dubai
  • UK-aligned working hours

Job Type: Full-time

Pay: From AED5,000.00 per month

Work Location: In person

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