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Job Post Details

Customer Service Representative in Dubai, UAE - job post

CP
3.8 out of 5 stars
Dubai

Job details

Job type

  • Full-time

Location

Dubai

Full job description

A fast-growing home services provider based in Dubai is looking for a Customer Service Representative to elevate our customer interactions and satisfaction.

Responsibilities:

  • Deliver top-quality customer service and maintain the highest levels of satisfaction.
  • Communicate effectively with customers via phone, WhatsApp, and social media (Instagram, Facebook, etc.).
  • Handle inquiries, provide accurate information, and convert leads into loyal clients.
  • Manage and resolve escalation cases promptly and professionally.
  • Collect and analyze customer feedback to improve service processes and overall experience.
  • Actively promote and sell additional services to existing clients (upselling).
  • Identify opportunities for cross-selling complementary services.
  • Demonstrate skills and proactive strategies for increasing the average bill, including upselling premium services, cross-selling complementary offerings.
  • Utilize CRM tools accurately to track customer interactions, sales progress, and opportunities for upselling and cross-selling.

Requirements:

  • Minimum 3 years of experience in telesales and/or customer service, preferably in a BPO or call center serving English-speaking or GCC markets.
  • Fluency in English is required; Arabic proficiency is a plus.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong attention to detail and ability to work efficiently in a fast-paced environment.
  • Proficient computer skills (MS Office, CRM tools, and fast typing).
  • Positive attitude, customer-oriented mindset, and a proactive approach.

Working hours

  • Full-time, office-based position in Dubai.
  • Working hours: 10:00 AM – 8:00 PM, including a lunch break.
  • One day off per week.

What we offer

  • Competitive salary (discussed individually based on your experience).
  • UAE employment visa and full compliance with UAE labor law.
  • Basic health insurance.
  • Stable, fast-growing company with a friendly multicultural team.
  • Training and ongoing support to help you succeed in the role.

Job Type: Full-time

Application Question(s):

  • Are you currently based in the UAE? (Yes / No)
  • Are you available to work full-time in our Dubai office from 10:00 AM to 8:00 PM? (Yes / No)
  • What are your salary expectations (AED per month)?
  • Have you worked in a call center or BPO environment? (Yes / No)
  • Do you have experience with upselling and cross-selling services or products? (Yes / No)

Experience:

  • customer service or telesales: 3 years (Preferred)

Work Location: In person

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