VANEST for Medical Equipment Trading LLC is a leading distributor of dental and medical equipment, consumables, and laboratory products throughout the UAE. We partner with internationally recognized manufacturers to provide innovative healthcare solutions while maintaining the highest standards of quality, regulatory compliance, and customer service.

The Biomedical Engineer & Technical Support Specialist plays a critical role in ensuring the successful installation, operation, maintenance, repair, and technical support of advanced dental and medical equipment. The role is responsible for all technical aspects related to company products, including customer support, technical documentation, preventive maintenance, equipment troubleshooting, and technical communication with international manufacturers to ensure customer satisfaction, regulatory compliance, and operational excellence.

Key Responsibilities

Installation, Technical Setup & Customer Training

Install, assemble, configure, and commission dental and medical equipment at customer clinics, laboratories, hospitals, and healthcare facilities.
Perform equipment calibration, functional testing, and quality verification before customer handover.
Install and configure required software, drivers, and firmware updates.
Connect equipment to computers, local networks, scanners, imaging systems, and cloud-based applications.
Conduct comprehensive user training for clinicians and staff to ensure proper operation and maintenance.
Prepare installation reports, commissioning documents, and technical checklists.
Verify that all installations comply with manufacturer specifications, company SOPs, and UAE regulatory requirements.

Technical Support (On-site & Remote)

Provide professional technical support through on-site visits, telephone, video conferencing, email, and remote access tools.
Diagnose hardware, software, networking, and system integration issues.
Resolve customer technical concerns promptly while maintaining excellent customer service standards.
Escalate complex technical issues to manufacturers when required.
Maintain high customer satisfaction by ensuring timely resolution of service requests.
Support emergency service calls when critical equipment failures occur.

Preventive Maintenance & Repairs

Perform scheduled preventive maintenance in accordance with manufacturer recommendations.
Diagnose equipment malfunctions and implement effective corrective actions.
Repair equipment by replacing defective components and performing system adjustments.
Test repaired equipment to ensure optimal performance and safety.
Coordinate spare parts requirements with suppliers and maintain appropriate inventory levels.
Maintain complete service records for all maintenance and repair activities.
Ensure equipment performance consistently meets manufacturer standards.

Communication with Manufacturers

Coordinate directly with international manufacturers regarding technical issues, warranty claims, and product updates.
Follow manufacturer troubleshooting protocols and service procedures.
Escalate unresolved technical cases with detailed supporting documentation.
Participate in technical meetings and product training conducted by manufacturers.
Maintain professional relationships with supplier technical teams.

Documentation & Reporting

Prepare installation reports, preventive maintenance reports, service reports, and technical documentation.
Record all service activities accurately within the company service management system.
Maintain organized technical manuals, service bulletins, troubleshooting guides, and software documentation.
Update customer equipment databases, warranty information, and service history records.
Submit technical reports promptly following each field visit.
Provide management with technical feedback regarding equipment performance, recurring issues, and customer concerns.

Internal Technical Support

Provide technical consultation to the Sales Team during customer meetings and product presentations.
Conduct product demonstrations for customers and distributors.
Assist with technical proposals, product specifications, and tender documentation.
Prepare and maintain demonstration equipment in excellent working conditions.
Evaluate new products before commercial launch and provide technical recommendations.
Support internal staff with technical knowledge and product updates.

Planning & Field Service Management

Schedule and prioritize installation, maintenance, and service visits efficiently.
Coordinate appointments with customers to minimize equipment downtime.
Ensure timely completion of assigned field service activities.
Travel throughout the UAE to support customer installations and service requirements.

Inventory & Asset Management

Maintain assigned technical tools, equipment, and service kits.
Monitor spare parts inventory and report replenishment requirements.
Ensure proper handling, transportation, and storage of company equipment and spare parts.
Maintain accountability for company-issued technical assets.

Product Knowledge & Continuous Learning

Maintain comprehensive knowledge of all company products and technologies.
Attend manufacturer training programs, certification courses, and technical workshops.
Stay updated on advancements in biomedical engineering, digital dentistry, and healthcare technologies.
Develop expertise in digital dentistry workflows, CAD/CAM systems, intraoral scanners, laboratory equipment, and 3D printing technologies.
Share technical knowledge with colleagues to promote continuous learning.

Compliance, Safety & Quality

Ensure all technical activities comply with company SOPs, manufacturer guidelines, and UAE healthcare regulations.
Follow occupational health and safety procedures during installations and repairs.
Maintain confidentiality of customer information and technical documentation.
Promote continuous improvement in service quality and operational efficiency.

Pay: AED2,000.00 - AED5,000.00 per month

Work Location: In person

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