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Job Post Details

Account Manager – Client Relations - job post

Bankd
Dubai
AED15,000 - AED20,000 a month

Job details

Pay

  • AED15,000 - AED20,000 a month

Job type

  • Full-time

Location

Dubai

Full job description

Account Manager – Client Relations

Location: Business Bay, Dubai, UAE (Hybrid – 4 days at the client's office, 1 day at the Bank's office)

Salary: AED 15,000 – AED 20,000 per month (depending on experience)

Nationality Requirement: British passport holder

Job Overview

We are seeking a highly organized and proactive Account Manager to be employed directly by the Bank to manage and support one of the Bank's largest strategic clients.

The successful candidate will act as the primary operational and relationship liaison between the Bank and the client, ensuring efficient coordination across onboarding, transactions, and ongoing account management. The Account Manager will support seamless service delivery while maintaining strong collaboration between both organizations.

The position will be based four (4) days per week at the client's office in Business Bay and one (1) day per week at the Bank's office.

Key Responsibilities

  • Serve as the primary relationship contact for the Bank's strategic client.
  • Coordinate onboarding, compliance, and operational requirements between the Bank and client teams.
  • Monitor account activity and ensure uninterrupted banking services.
  • Follow up on pending requests, applications, and operational matters.
  • Escalate and track the resolution of service or operational issues.
  • Collaborate with internal Bank departments, including Compliance, Operations, and Payments.
  • Support client teams on banking and operational matters.
  • Maintain accurate records and recommend process improvements where necessary.

Required Skills & Experience

  • British passport holder.
  • Experience in banking, fintech, payments, foreign exchange (FX/IFX), or cryptocurrency services.
  • Knowledge of KYC/AML onboarding processes.
  • Experience working with banks, EMIs, PSPs, or crypto providers.
  • Familiarity with payment flows and cross-border transactions.
  • Excellent communication and stakeholder management skills.
  • Strong organisational skills with the ability to manage multiple priorities.
  • High attention to detail and a proactive, problem-solving approach.

Compensation & Benefits

  • Salary: AED 15,000 – AED 20,000 per month (depending on experience)
  • Discretionary performance bonus
  • Healthcare package
  • Annual leave
  • Annual return flight ticket

Role Objective

To provide dedicated relationship and operational support to one of the Bank's key strategic clients, ensuring efficient service delivery, proactive account management, and seamless collaboration between the Bank and the client.

Pay: AED15,000.00 - AED20,000.00 per month

Application Question(s):

  • Do you currently hold a valid British passport?

Work Location: In person

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