We are seeking a proactive and results-driven Area Manager – Café Operations to take full operational performance and business success across the assigned café operation. This role functions as the primary Operations In Charge, ensuring smooth daily operations, service excellence, cost control, team development, compliance, and achievement of sales and profitability targets. The ideal candidate will be a hands-on leader capable of driving operational excellence while maintaining high customer satisfaction standards.

Key ResponsibilitiesOperations Management

Act as the Operations In Charge for the café, overseeing all day-to-day operational activities.
Ensure smooth and efficient operations while maintaining company standards and procedures.
Monitor service quality, cleanliness, food safety, product consistency, and customer experience.
Conduct regular operational audits and implement corrective actions where necessary.
Ensure compliance with company policies, municipality regulations, food safety requirements, and health & safety standards.

Team Leadership & People Management

Lead, coach, and develop Outlet, Supervisors, and café staff.
Conduct regular performance reviews and provide ongoing training and development.
Ensure proper manpower planning, scheduling, and workforce productivity.
Foster a positive, accountable, and performance-driven work environment.

Financial & Business Performance

Monitor sales performance, labor costs, food costs, and operational expenses.
Analyze business reports and implement action plans to improve profitability.
Drive revenue growth through operational excellence and customer engagement initiatives.
Ensure achievement of company KPIs, budgets, and performance targets.

Inventory & Cost Control

Oversee inventory management, stock control, ordering processes, and supplier coordination.
Minimize wastage and ensure efficient utilization of resources.
Monitor purchasing activities and maintain cost-control measures.

Customer Experience

Ensure delivery of exceptional customer service standards.
Handle and resolve escalated customer concerns effectively and professionally.
Monitor customer feedback and implement service improvement initiatives.

Business Development & Projects

Support marketing campaigns, promotional activities, and business growth initiatives.
Lead operational improvement projects and implementation of new procedures.
Support new café openings, renovations, and operational transitions when required.

Requirements

Bachelor's Degree or Diploma in Hospitality Management, Business Administration, or a related field.
Minimum 5 years of experience in café, restaurant, or hospitality operations.
Minimum 2 years of experience in an Area Manager, Operations In Charge, Restaurant Manager, or similar leadership role.
Strong understanding of café operations, food safety, inventory management, labor planning, and cost control.
Proven leadership, coaching, and team development experience.
Strong analytical, organizational, and problem-solving skills.
Proficiency in Microsoft Office and POS/reporting systems.
Valid UAE driving license is an advantage.

Key Competencies

Operational Leadership
Multi-Unit & Café Operations Management
Team Development & Coaching
Customer Experience Management
Cost Control & Profitability
Inventory Management
Strategic Planning & Execution
Problem Solving & Decision Making
Performance Management

Employment Type

Full-Time

Location

Abu Dhabi, UAE

Salary

Competitive package based on qualifications and experience.

Job Types: Full-time, Permanent

Work Location: In person

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