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International Field Operations Manager - job post

Inspire Brands
3.1 out of 5 stars
Abu Dhabi•Remote
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Full job description

The International Field Operations Manager role is responsible for executing the strategies of new market & new licensee/franchisee launch, operations and training development within a designated region. This role will work with the regional business and cross-functional teams to develop, evaluate, optimize and drive results for in-restaurant operations and training execution that meets standards at Inspire Brands and drives profitability for our licensees/franchisees.

RESPONSIBILITIES

New Market Launch

  • Lead cross-functional team to launch new brands and new licensees/franchisees within your designated region following brand strategies and standards set forth by Inspire Brands.

  • Plans and manages all support for operations and training during new market or new licensee/franchisee launches.

Operations & Training

  • Evaluate licensee/franchisee operations and training plans within your designated region. Conduct all required audits and market visits in a timely manner and document accordingly. Escalate issues appropriately.

  • Utilize advanced technologies and LMS platforms to enhance operations and training development in the field.

  • Monitor and troubleshoot operational and training KPI’s. Develop action plans or provide recognition according to the results.

New Market Launch


  • Lead cross-functional team to launch new brands and new licensees/franchisees within your designated region following brand strategies and standards set forth by Inspire Brands.

  • Plans and manages all support for operations and training during new market or new licensee/franchisee launches.

Operations & Training

  • Evaluate licensee/franchisee operations and training plans within your designated region. Conduct all required audits and market visits in a timely manner and document accordingly. Escalate issues appropriately.

  • Utilize advanced technologies and LMS platforms to enhance operations and training development in the field.

  • Monitor and troubleshoot operational and training KPI’s. Develop action plans or provide recognition according to the results.

EDUCATION QUALIFICATIONS

Minimum: Bachelor’s Degree, Equivalent certification or related field

EXPERIENCE QUALIFICATION

5+ yrs Restaurant Operations, Training, and Project Management

2+ yrs Multi-unit experience in Restaurant Operations or Training

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

  • Global Learning and Development Expertise:

  • In-depth knowledge of adult learning principles and training methodologies.

  • Experience in developing and implementing comprehensive training programs on a regional scale.

  • Planning and Execution:

  • Ability to execute learning strategies aligned with organizational goals and market launch plans.

  • Proficiency in project management, including planning, execution, and evaluation of training initiatives.

  • Cross-Cultural Competence:

  • Strong understanding of diverse cultural dynamics and business practices in international markets.

  • Ability to adapt training and communication styles to suit various cultural contexts.

  • Leadership and Influence:

  • Demonstrated leadership skills with the ability to influence and motivate others.

  • Capacity to lead cross-functional teams and collaborate effectively with various stakeholders.

  • Analytical and Problem-Solving Skills:

  • Ability to analyze complex situations, identify learning needs, and develop effective solutions.

  • Skill in assessing the effectiveness of training programs and making data-driven improvements.

  • Language, Communication, and Interpersonal Skills:

  • Proficiency in English is essential; additional language skills relevant to key markets are highly advantageous.

  • Excellent verbal and written communication skills, with the ability to clearly convey complex ideas.

  • Strong interpersonal skills, with a focus on relationship-building and stakeholder engagement.

  • Technology Proficiency:

  • Familiarity with advanced learning technologies and Learning Management Systems (LMS).

  • Ability to leverage technology to enhance learning experiences and track program effectiveness.

  • Budget and Resource Management:

  • Experience in managing budgets and allocating resources efficiently.

  • Skill in overseeing financial aspects of training programs, particularly in new market launches.

  • Adaptability and Resilience:

  • Flexibility to adapt to changing business needs and environments.

  • Resilience in facing challenges and navigating complex market entry scenarios.

  • Regulatory Compliance and Brand Alignment:

  • Knowledge of international regulatory compliance related to training and market launches.

  • Commitment to upholding brand standards and protecting trademark integrity.


Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
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