Job Requisition ID: 182389

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The Sales Assistant plays a crucial role in the direct interactions with customers aimed at generating sales and ensuring an exemplary shopping experience. This role involves implementing store standards to maintain a clean and inviting shopping environment, greeting and assisting customers with product information, and managing efficient operations at checkout. Additionally, the Sales Assistant contributes to store maintenance and presentation under the guidance of the store management team. Success in this position involves a combination of interpersonal skills and a proactive attitude towards customer service and store operations.

What You Will Do:

Customer Service

• Create a positive first impression for the customer through an energetic attitude and adhering to dress code.
• Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
• Provide customers with current relevant information about the product.
• Offer quality service in the fitting rooms, following up with customers in a timely manner.
• Sincerely thank all customers for shopping as they exit the store and invite them back.

Sales and Checkout

• Provide efficient service at the cash wrap, offer gift cards, and maintain cash wrap cleanliness.
• Capture customer information in the database.
• Attempt to add on to sales during checkout interactions.

Store Maintenance

• Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Carry out housekeeping duties and uphold visual presentation standards as directed by store management.

Required Skills To Be Successful:

• Outstanding customer service abilities
• Strong verbal communication skills
• Ability to multi-task and maintain store standards
• Capability to uphold visual presentation and cleanliness standards

What Qualifies You For The Role:

• High School Degree
• 1-2 years of retail sales experience
• Good verbal communication skills
• Ability to perform heavy lifting
• Capability to stand for a minimum of 8 hours

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.