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Al Ain Medical Center jobs in Dubai Free Zone

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    • Proactive Appointment Driving: Actively convert inbound queries into booked appointments across multiple clinical specialties and medical packages.
    • View all Ebn Hayan Health Care jobs - Sharjah jobs - Call Center Representative jobs in Sharjah
    • Salary Search: Call Center Agent salaries in Sharjah
    • See popular questions & answers about Ebn Hayan Health Care
    • Provide information on preparation for specific medical procedures, when applicable.
    • Technical Proficiency: Ability to use call center software and hospital…
    • Previous experience working in a private clinic, medical center, hospital, or similar healthcare environment will be considered an advantage.
    • Job Types: Full-time, Permanent.
    • Diagnose and treat a wide range of medical conditions.
    • Provide comprehensive primary care services to patients in a clinic setting.
    • Organize and manage employee records.
    • Assists in the recruitment process.
    • Addressing employee questions or concerns related to HR policies during onboarding.
    • Previous experience in a medical center, clinic, hospital, insurance department, or healthcare call center is preferred.
    • Pay: From AED4,000.00 per month.
    • Previous experience in a clinic, outpatient medical center, or hospital is an advantage.
    • Good computer and medical documentation skills.
    • Minimum 2–3 years of proven experience in center coordination, administrative management, or medical receptionist roles (preferably within rehabilitation,…
    • The ideal candidate should be fluent in both English and Arabic and possess strong communication and customer‑service skills.
    • Job Types: Full-time, Permanent.
    • Patient Records: Maintain and update patient records while ensuring accurate and confidential handling of personal information, medical history, and treatment…
    • Coordinate with receptionists, patient coordinators, and medical teams.
    • Minimum 2 years of experience in telesales, call center sales, or appointment booking.
    • The polite and friendly manner with good telephone skills.
    • Strong verbal and written communication skills in the English language.
    • Experience: 2-4 years of experience as a receptionist, with at least 2 years in an aesthetic clinic, medical center, or luxury hospitality within the UAE.
    • Previous experience in a Medical Center or Clinic is required.
    • Good communication and customer service skills.
    • UAE healthcare experience is preferred.

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Call Center Agent
Ebn Hayan Health Care
Sharjah
AED3,000 - AED4,000 a month
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

AED3,000 - AED4,000 a month

Job type

Full-time

Full job description

Position Overview

We are seeking a highly driven, target-oriented Call Center Representative with proven experience in the UAE healthcare sector. This role requires an ambitious individual who thrives in a fast-paced environment, actively converts patient inquiries into confirmed appointments, and maximizes clinic schedule utilization. Excellent command of Arabic and English is mandatory to achieve daily operational targets and maintain high patient acquisition rates.

Key Responsibilities

  • Target Achievement: Meet and exceed daily, weekly, and monthly performance KPIs, including call volume, appointment booking conversion rates, and call handling efficiency.
  • Proactive Appointment Driving: Actively convert inbound queries into booked appointments across multiple clinical specialties and medical packages.
  • Outbound Patient Outreach: Conduct proactive outbound campaigns for patient follow-ups, pending treatment conversions, missed appointment re-booking, and preventive care reminders.
  • Patient Engagement: Overcome patient hesitations, explain the value of our healthcare services, and guide patients smoothly through booking and clinic visit confirmation.
  • Insurance & Package Upselling: Present available medical packages, specialized consultations, and wellness checks during patient calls to drive facility revenue.
  • Streamlined Service Delivery: Maintain high call accuracy, minimal drop rates, and rapid response times while maintaining accurate records in the Electronic Medical Record (EMR/HIS) system.

Qualifications & Requirements

  • Experience: Proven track record in a target-driven call center role within a UAE Medical Center, Cosmetic Clinic, or Hospital.
  • Language Skills: Fluent Arabic (spoken and written) and strong professional English.
  • Performance Mindset: Results-focused with a strong drive to achieve sales, booking, and conversion metrics.
  • System Proficiency: Hands-on experience with healthcare CRM/EMR software and automated call center platforms.
  • Interpersonal Skills: Excellent persuasive communication, negotiation, objection handling, and crisis resolution under high call volumes.

Pay: AED3,000.00 - AED4,000.00 per month

Work Location: In person

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