About uniCare Medical Centre: uniCare Medical Centre is a leading healthcare provider in Dubai, dedicated to delivering high-quality medical services to our patients. We pride ourselves on a commitment to excellence, a patient-centered approach, and a team of professionals who are passionate about making a difference in people's lives.

Position Overview: We are seeking a dynamic and experienced Call Centre Supervisor to join our team in Dubai. As a Call Centre Supervisor at uniCare Medical Centre, you will play a pivotal role in ensuring the smooth and efficient operation of our patient contact center. You will lead a team of dedicated call center agents, fostering a positive work environment, and driving exceptional customer service. If you are a skilled leader with a passion for healthcare and customer care, we want to hear from you.

Key Responsibilities:

Lead and manage a team of call center agents, providing guidance, support, and ongoing training.
Ensure the call center operates effectively by monitoring performance metrics and implementing improvements where necessary.
Create and maintain a positive work environment, fostering teamwork and employee engagement.
Handle escalated customer inquiries and complaints to ensure prompt and satisfactory resolution.
Develop and implement call center policies and procedures to enhance customer service and streamline operations.
Generate reports and analyze data to track performance and identify areas for improvement.
Collaborate with other departments to ensure seamless coordination between call center operations and clinical services.
Stay up-to-date with healthcare industry standards and regulations to provide accurate information to callers.
Manage schedules and staffing levels to meet customer demand effectively.

Qualifications:

Bachelor's degree or equivalent experience in healthcare management or related field.
Proven experience of 2~3 years in a call center supervisory role, preferably in the healthcare industry.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze data and make data-driven decisions.
Customer-centric mindset and dedication to providing outstanding service.
Proficiency in using call center software and Microsoft Office suite.
Knowledge of healthcare industry regulations and practices is a plus.
Fluency in English; knowledge of Arabic is an advantage.

Benefits:

Competitive salary and performance-based bonuses.
Comprehensive healthcare coverage for you and your family.
Professional development opportunities.
A supportive and collaborative work environment.
A chance to be a part of a respected and caring healthcare team.
A unique opportunity to make a difference in the lives of patients.

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

Mandatory Question: What is your age?
Mandatory Question: What is your nationality?
Mandatory Question: What is your gender?
Mandatory Question: Salary range for this role is AED 3000 to AED 4000, is this acceptable to you? YES or NO. (If no, please DON'T apply)

Education:

Diploma (Preferred)

Experience:

Call Centre Supervisory: 3 years (Required)

Work Location: In person

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